Heather Roberts
The Glebe Retirement Community
Moneta,VA
1
Certification
6
years of professional experience
Experienced Certified Nursing Assistant skilled in patient assessments and monitoring vital signs. Known for fostering positive relationships with residents while supporting rehabilitation efforts. Aiming to leverage strong communication and problem-solving skills to enhance patient care and comfort.
Work History
Certified Nursing Assistant
4 Years 9 Months- Assisted nursing staff with patient assessments and documentation to maintain accurate health records.
- Supported mobility and rehabilitation efforts by facilitating safe transfers and exercises for residents.
- Provided compassionate care to residents, ensuring comfort and well-being throughout daily activities.
- Independently supporting up to 10 residents while having adequate time management
- Confidently deescalated combative residents
Certified Nursing Assistant
7 Months- Collaborated with interdisciplinary teams to create personalized care plans tailored to individual needs.
- Trained new staff on protocols and best practices to ensure high-quality resident care standards.
- Implemented safety measures within the facility, minimizing incidents and enhancing resident security.
- Fostered positive relationships with residents, promoting engagement and emotional support in daily interactions.
Cashier
1 Year- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products, providing exceptional service to enhance shopping experience.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Cashier
1 Year 2 Months- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted with inventory management by restocking shelves and tracking product availability.
Education
Bachelor of Science - Nursing
- Dean's List
High School Diploma
Skills
Direct patient care
Compassionate
Collaborative team member
Patient support
Certification
CPR
First Aid
CDP
CNA
Timeline
Certified Nursing Assistant
The Glebe Retirement Community
11.2021 - CurrentRead More
Certified Nursing Assistant
Springtree Health & Rehab
04.2021 - 11.2021Read More
Cashier
Bojangles'
11.2020 - 01.2022Read More
Cashier
Food Lion
04.2020 - 04.2021Read More
Radford University
Bachelor of Science from Nursing
Read More
Staunton River High School
High School Diploma
Read More
Clinical Rotations
- Carilion Mental Health: RMH
- ICU: RMH
- Med/Surg: RMH
- Pediatrics: RMH
- PICU: RMH
- NICU: RMH
- Labor & delivery: CNRV
- Mother baby: CNRV
- Geroatrics: Brandon Oaks
- OR: CRCH
- Dialysis Unit: RMH