Heather Robertson
Hopkinsville,KY
Summary
Proven expertise in customer service and environmental sanitation, demonstrated through a successful tenure at J&J Services, Inc. Skilled in chemical handling and customer support, I excel in creating safe and welcoming environments. Achievements include significantly improving customer satisfaction and training new staff, showcasing my leadership and technical abilities.
Overview
15
15
years of professional experience
Work History
Environmental Services Technician
J&J Services, Inc
Fort Campbell, KY
08.2023 - Current
- Performed routine cleaning and maintenance tasks in accordance with established protocols and safety guidelines
- Utilized specialized equipment and chemicals to sanitize and disinfect various surfaces, ensuring a clean and safe environment
- Managed waste disposal procedures, adhering to regulatory standards for proper handling and disposal of hazardous materials
- Maintained inventory of cleaning supplies and equipment, placing orders as needed to ensure uninterrupted operations
- Assisted in training new staff members on proper cleaning techniques, safety protocols, and company policies
- Assisted in maintaining a safe and hazard-free environment by promptly addressing spills, leaks, or other potential safety hazards
Delivery Driver
DoorDash
Clarksville, TN
01.2023 - 08.2023
- Delivered products in a timely and courteous manner
- Consistently completed on-time deliveries
- Loaded packages
Customer Service Representative
Aetna, CVS Health Company, Receiving
Oak Grove, KY
08.2021 - 01.2023
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Monitored claims and physician-related services
- Handled billing issues and order inquiries
- Assisted customers with questions
- DA
Walmart Distribution Center
Hopkinsville, KY
10.2019 - 08.2021
- Uses labels to identify product
- Ensure highest level of customer service is met at all times
- Label the required amount of cards and place them on the conveyor belt
- Oversaw warehousing and storage practices and housekeeping
Customer Service Representative
Agero Roadside Assistance
Clarksville, TN
07.2014 - 09.2019
- Keep records of customer interactions, recording details of inquiries, complaints, as well as actions taken
- Provided excellent customer service to the device providers
- Resolve customers service or billing complaints by performing activities such as refunds, or adjusting bills
- Provide customers with roadside assistance by locating their disablement location
Cashier/Customer Service
Rite Aid
Clarksville, TN
07.2011 - 08.2014
- Handled returns and exchanges
- Handled cash and credit transactions
- Stocked merchandise
- Counted cash drawers
- Assisted with customer inquiries
- Loss prevention techniques
Cashier/Sales Associate
Sears
Clarksville, TN
10.2010 - 06.2011
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise
- Assisted with customer inquiries
- Handled returns and exchanges
- Ability to work with no supervision
Housekeeping Assistant
Employed by my mother
Clarksville, TN
10.2009 - 10.2010
- Performed deep-cleaning tasks such as shampooing carpets or steam-cleaning upholstery as required.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected surfaces using approved chemicals in order to prevent spread of germs or bacteria.
- Cleaned guest rooms and bathrooms, including changing bed linens and replenishing towels and toiletries.
Education
High school or equivalent - All needed to graduate
Rossview High School
Clarksville, TN05.2010
Skills
- CSR
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Cashier
- Cold Calling
- Negotiation
- Shipping & Receiving
- Freight Experience
- Pallet Jack
- Warehouse Experience
- Delivery Driver Experience
- Driving
- Packaging
- Planograms
- Environmental Services
- Chemical handling proficiency
- Cleaning and sanitizing
- Mopping and sweeping
Assessments
- Attention to detail, Proficient, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 11/01/22, Identifying and resolving common customer issues
Personal Information
Authorized To Work: US
Timeline
Environmental Services Technician
J&J Services, Inc
08.2023 - Current
Delivery Driver
DoorDash
01.2023 - 08.2023
Customer Service Representative
Aetna, CVS Health Company, Receiving
08.2021 - 01.2023
Walmart Distribution Center
10.2019 - 08.2021
Customer Service Representative
Agero Roadside Assistance
07.2014 - 09.2019
Cashier/Customer Service
Rite Aid
07.2011 - 08.2014
Cashier/Sales Associate
Sears
10.2010 - 06.2011
Housekeeping Assistant
Employed by my mother
10.2009 - 10.2010
High school or equivalent - All needed to graduate
Rossview High School
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