Heather Robinson

Coordinator II, Sales Support/Recruiting Assistant, promoted to Senior Recruiting Assistant April 2023

• Type, proof, and verify client-facing documents for candidates as requested by the recruiting department including: Curriculum Vitaes, Candidate summaries, Cover letters
• Verification of license and board certifications. Process documents for the soft copy client files as required and enter/attach them into the client maintenance files in Salesforce in a secure location.
• Managed tasks via the automated project log in Salesforce.
• Track and accurately process candidate expense reports as required and submit them to the client or accounting department on time within established deadlines.
• Assisted the Office Administrator and Vice Presidents of Recruiting with special projects as requested.
• Top 5% of team goals/work month over month

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Increased sales leads by proactively contacting prospective clients and providing product information.
• Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
• Streamlined the sales process through effective use of CRM software to track leads, monitor progress, and maintain accurate client records.
• Collaborated with the marketing team to develop promotional materials for targeted outreach campaigns.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Increased accuracy in billing by meticulously reviewing and verifying medical codes and patient information.

• Increased efficiency by implementing new processes and providing administrative support to management.
• Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.