Open To Work
Heather Robinson
Palmer,KS
Summary
Results-driven Director of Environmental Services with a strong focus on regulatory compliance and sanitation expertise. Successfully improved cleanliness ratings and enhanced patient satisfaction by implementing effective training programs and collaborating with healthcare teams.
Overview
5
5
years of professional experience
Work History
Cashier
Mo's Stop & Shop
Linn, KS
06.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline checkout operations.
- Greeted customers entering store and responded promptly to customer needs.
- Prepared hot food items in compliance with food safety standards.
- Maintained cleanliness of food prep areas, dining areas, and restrooms.
- Handled cash/credit situations.
- Stocked shelves, coolers, and supply areas.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Director of Environmental Services
Clay County Medical Center
Clay Center, KS
10.2023 - Current
- Oversaw environmental services operations, ensuring compliance with health and safety regulations to maintain hospital wide cleanliness.
- Developed and implemented training programs for staff on best practices in sanitation and waste management. Also organized quarterly training sessions with outside vendors.
- Oversee daily operations for patient rooms, clinical areas, offices, and common areas. Implement infection prevention cleaning protocols in collaboration with nursing and infection control teams.
- Conduct quality inspections and performance evaluations to ensure high standards.
- Develop staff schedules (23 employees) and coverage plans to support patient flow and room turnover.
- Manage EVS budget, supplies, and equipment/linen inventory to control costs and ensure readiness.
- Train and onboard new employees. Provide ongoing education on safety, chemicals, PPE, and equipment.
- Coordinate response for isolation rooms.
- Maintain documentation for compliance, training, nd surveys.
- Serve as a point of contact for EVS concerns and collaborate with hospital leadership and departments.
- Improved staff retention and morale.
- Recognized by other departments by being nominated for the 2025 CARE Award.
- Collaborated with healthcare teams to maintain cleanliness standards, enhancing patient satisfaction scores. Implemented the " Evening Rounding" practice which drove such scores.
- Led my team to earn a 5-star rating, for cleanliness, by CMS 2 years in a row.
- Recently introduced the Viking Pure Cleaning System to management. This is in discussion.
Bookkeeper
EEZ Trucking, LLC
Palmer, KS
12.2020 - Current
- Maintained accurate financial records and reconciled bank statements.
- Managed payroll functions.
- Implemented streamlined billing processes to enhance cash flow management.
- Maintained and processed deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Travel for parts/oil/tires needed for maintenance of semis.
- Business office bill pay.
Education
No Degree -
Moberly Area Community College
Kirksville, MOHigh School Diploma -
Scotland County R-1 Schools
Memphis, MO05-1994
No Degree -
Indian Hills Community College
Ottumwa, IACertificate - Phlebotomy
Kirksville Area Technical Center
KirksvilleSkills
- Work ethic and integrity
- Environmental policy development
- Team supervision
- Emergency response planning
- Waste management
- Work scheduling
- Custodial services skills
- Delegating work assignments
- Chemical handling
- Trash collection
- Regulatory compliance
- Hazardous waste management
- Troubleshooting
- Pest control
- Sanitation documentation
- Interpreting instructions
- Sanitation expertise
- Checking supplies
- Hygiene standards
- Chemical preparation
- Problem-solving
- Patience and empathy
Timeline
Cashier
Mo's Stop & Shop
06.2025 - Current
Director of Environmental Services
Clay County Medical Center
10.2023 - Current
Bookkeeper
EEZ Trucking, LLC
12.2020 - Current
No Degree -
Moberly Area Community College
High School Diploma -
Scotland County R-1 Schools
No Degree -
Indian Hills Community College
Certificate - Phlebotomy
Kirksville Area Technical Center