Heather D Robinson
Des Moines,IA
Summary
Results driven individual with a strong focus on regulatory compliance and sanitation expertise. Successfully improved cleanliness ratings and collaborated with Healthcare teams. Led team to receive 5 star rating for cleanliness by CMS 2 years in a row.
Overview
31
31
years of professional experience
Work History
Environmental Services Supervisor
UnityPoint Health - Des Moines
West Des Moines, Iowa
04.2026 - Current
- Coordinated waste and biohazardous waste procedures, scheduling pickups to ensure compliance and safety within the organization.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Trained staff on safety protocols and proper cleaning techniques.
- Conducted inspections to verify cleanliness and sanitation standards, utilizing blacklight inspections to identify areas for improvement.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Evaluated employee performance to provide constructive feedback and enhance team productivity. and devised improvement plan to achieve goals.
- Reached out to vendors as resources for hands on staff training.Supervised daily cleaning operations to maintain facility standards.
- Monitored inventory levels and ordered cleaning supplies.
- Resolved any patient complaints or issues quickly and efficiently while maintaining positive relationships with other departments.
- Coordinated with vendors to secure competitive pricing for necessary supplies, ensuring budget adherence. to obtain best pricing for housekeeping supplies and guest toiletries.
- Implemented hands-on management approach to enhance workflow and increase room turnover rates., proactive management style to facilitate improvements to workflow and room turnover.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Performed regular audits on waste management practices in order to identify areas needing improvement.
Director of Environmental Services
Clay County Medical Center
Clay Center, KS
10.2023 - 04.2026
- Managed daily operations of environmental services department at a healthcare facility.
- Implemented infection prevention cleaning protocols in collaboration with nursing and infection control teams
- Developed and implemented cleaning protocols for patient care areas and common spaces.
- Coordinated quarterly training sessions with outside vendors to enhance staff knowledge and skills
- Trained staff on safety procedures and effective use of cleaning equipment.
- Conducted quality inspections using blacklight and ADP swabs to ensure compliance with cleaning standards
- Developed staff schedules and coverage plans to support patient flow and room turnover.
- Managed budget for environmental services, including supplies and equipment inventory, to maintain operational readiness.
Housekeeper
Truman State University
Kirksville, MT
03.2011 - 10.2013
- Cleaned and maintained residential and communal areas on campus.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported maintenance issues to facilitate prompt resolutions for campus properties.
- Prepared spaces for gatherings during special events to enhance guest experience.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Engaged with students and guests to promote a welcoming atmosphere while performing daily duties.
Operations Technician-Sanitation Lead
Kraft Foods
Kirksville, Missouri
08.1995 - 08.2008
- Supervised sanitation procedures to ensure compliance with health and safety standards.
- Led team members in daily operational tasks, ensuring adherence to safety and efficiency standards.
- Conducted daily inspections of all areas subject to sanitation requirements.
- Monitored the use of chemicals for cleaning and sanitizing equipment.
- Coordinated and optimized cleaning schedules across multiple production areas to enhance sanitation compliance.
- Trained staff on effective sanitation techniques and proper use of cleaning equipment to ensure operational readiness.
- Ensured sanitation staff adhered to safety standards and procedures.
- Organized weekly meetings with the sanitation staff to discuss upcoming projects, review current trends, and address any concerns or questions from personnel.
- Operated production machinery to ensure efficient product flow.
- Implemented safety protocols to maintain a secure work environment.
- Trained new technicians on operational procedures and safety guidelines.
- Worked closely with management team to develop strategies for improving overall efficiency of the department's operations.
Education
Scotland County R-1 Schools
Memphis , MOAssociate of Arts -
Moberly Area Community College
Kirksville, MOAssociate of Arts -
Indian Hills Community College
Centerville , IASkills
- Infection prevention
- Cleaning protocols
- Waste management
- Hazardous waste management
- Chemical handling
- Safety compliance
- Quality assurance
- Regulatory compliance
- Budget oversight
- Financial management
- Inventory management
- Team leadership
- Performance evaluation
- Problem solving
- Pest control
Accomplishments
- Lead team to receive 5-star rating, by CMS, two years in a row.
References
References available upon request.
Timeline
Environmental Services Supervisor
UnityPoint Health - Des Moines
04.2026 - Current
Director of Environmental Services
Clay County Medical Center
10.2023 - 04.2026
Housekeeper
Truman State University
03.2011 - 10.2013
Operations Technician-Sanitation Lead
Kraft Foods
08.1995 - 08.2008
Scotland County R-1 Schools
Associate of Arts -
Moberly Area Community College
Associate of Arts -
Indian Hills Community College