HEATHER RODGERS
Aspen Dental
Howell,MI
21
years of professional experience
Dynamic multi-unit manager with a proven track record of cultivating high-performing teams and driving operational excellence. Results-driven and consistently focused on executing strategic initiatives that contribute to significant top-line sales growth. Exceptional communication skills and strong leadership capabilities foster the development of long-term, mutually beneficial relationships with customers, vendors, and colleagues. Committed to enhancing organizational performance through innovative solutions and collaborative teamwork.
Work History
Regional Manager
11 Months- Directed multi-site operations to improve patient experience, team performance, and operational consistency.
- Coached office leaders on staffing, scheduling, and performance expectations across assigned territory.
- Monitored regional KPIs to identify trends and implement corrective actions for underperforming locations.
- Partnered with clinical and business teams to strengthen workflow efficiency and patient conversion.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Franchise Business Consultant
10 Months- Analyze franchise performance metrics to identify operational improvements and enhance profitability.
- Developed training programs for franchise owners to optimize business operations and customer service.
- Facilitate communication between franchisors and franchisees to ensure alignment on strategic initiatives.
- Conducted regular site visits to assess compliance with brand standards and operational guidelines.
- Implemented best practices in marketing strategies leading to increased brand visibility across multiple locations.
Regional Director of Operations
10 Months- Provided oversight to company leaders across the Mid West in operating full scale Family Entertainment Centers.
- Led operational strategy development for multi-location family entertainment centers.
- Streamlined processes to enhance guest experience and operational efficiency across all sites.
- Collaborated with senior management to implement cost-saving initiatives and budget management practices.
- Directed staff training programs, improving team performance and service delivery standards.
Field Leader
3 Years 1 Month- Oversaw 8 Chipotle Mexican Grill locations in Detroit, generating $20 million in annual sales.
- Achieved complete turnaround of all locations.
- Developed and hired 32 managers, bringing all locations to full operational capacity within 6 months.
- Consistently led in sales and profitability performance
Regional Director of Operations
2 Years 8 Months- Spearheaded the oversight of food service programs across 110 school districts throughout Michigan and Ohio. Directly managed a robust team comprising 7 Area Directors and 95 Directors of Dining Services, who in turn led over 5,000 team members. This extensive operation generated an impressive annual sales volume of $80 million.
- Successfully secured 6 new business contracts, contributing an additional $7 million in total revenue.
- Achieved and exceeded all financial performance targets for the year 2021, demonstrating strong fiscal management.
- Participated in an exclusive Accelerator program designed for top-tier talent, further enhancing leadership and strategic capabilities.
Area Operating Partner
3 Years 9 Months- Maximized sales and profitability for 10 bakery cafes with over 600 team members and annual sales of $32 million. Responsibilities included full P&L accountability, operational execution, business development, employee relations, human resource policy implementation, recruitment and selection, succession planning, training, leadership development, performance management, and compliance with federal and state employment laws and safety.
- Recognized as a top 10% sales comparative market over prior year.
- Celebrated as the #3 markets out of 78 in guest satisfaction.
- Led the opening of the first Panera in downtown Detroit, MI
- Successful roll out of Better Competitive Alternative program improving sales comp to 8%
- Improved guest traffic through pioneering for 2.0 IT integration
- Increased overall sales comp by piloting Cafe Based Delivery
- Contributed to future site selection strategy and new cafe openings.
Area Director
9 Years 1 Month- Directed the operations and human resources functions for 7 full-service Applebee's restaurants with over 450 team members and annual sales of $15.7 million.
- Our People Award recipient in 2013
- Celebrated as the Number One Balanced Scorecard for 2013
- Recognized for having a Restaurant of the Quarter for all four quarters in 2013.
- Area Director of the Year for 2013
- Mentored two GMs promoted to area director positions.
- Recognized as top performer in hourly employee retention in 2006.
- Honored as top overall people factor results in 2007.
- Strong People Developer with four out of seven GMs promoted from hourly ranks during my tenure.
- Recognized as #1 scorecard in Michigan East in 2010 - Area Director of the Region
- Seven restaurants under my leadership received GREEN Applebee's Operations Assessment by Franchise Area Directors in 2011 & 2012.
Education
Bachelor of Science - Hospitality Administration And Management
Skills
Operational improvement
Strategic workforce planning
Execution of strategic initiatives
Analytical decision making
Cross-department collaboration
Leadership development
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/heather-rodgers
Timeline
Regional Manager
Aspen Dental
11.2025 - CurrentRead More
Franchise Business Consultant
Launch Family Entertainment
01.2025 - 11.2025Read More
Regional Director of Operations
Launch Family Entertainment
03.2024 - 01.2025Read More
Field Leader
Chipotle Mexican Grill
02.2021 - 03.2024Read More
Regional Director of Operations
COMPASS GROUP-Chartwells K12
06.2018 - 02.2021Read More
Area Operating Partner
Panera Bread
09.2014 - 06.2018Read More
Area Director
Applebees
08.2005 - 09.2014Read More
Bachelor of Science from Hospitality Administration And Management
Read More