Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Heather Lynch
Unemployed
Danbury,CT
Summary
Overview
17
years of professional experience
4
years of post-secondary education
Work History
Tooth Fairy Pediatric DentistryRidgefield , CT
Dental Insurance Coordinator
05.2023 - 04.2025
Job overview
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Verified insurance and communicated coverage to staff and patients.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Filed and tracked insurance claims and communicated claims status to patients.
Brookfield Family Dental ArtBrookfield, CT
Receptionist
02.2022 - 05.2023
Job overview
- Proficient in Dentrix.
- Greeting and welcoming patients to the practice.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Scheduling, rescheduling, or canceling appointments as needed.
- Updating patient records and documenting recent treatments and procedures.
- Scheduling follow-up appointments and providing telephonic reminders.
- Calculate fees, coordinate financial agreements, and process payment including cash and credit card transactions
- File insurance claims forms for completed dental care, determine billing codes, and follow up with dental insurance companies
- Prepare patient charts and daily schedules for the dentist, hygienists, dental assistants, and dental team members
SisleyDanbury, CT
Assembly Line Worker
11.2022 - 12.2022
Job overview
- Recorded product, packaging and order information on forms and records.
- Recognized defective material and reported issues to management.
- Obtained, moved and sorted products and materials.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Packaged products and double-checked package labels for accuracy.
MK ManufacturingDanbury, CT
Assembler Technician
07.2022 - 11.2022
Job overview
- Operated machines and performed production tasks to manufacture company products.
- Performed tests on completed products to assess durability and functionality.
- Adhered to current good manufacturing practices to support proper design, monitoring and control of manufacturing processes and facilities.
- Monitored processes, reporting abnormalities to management team.
- Performed visual and mechanical quality verifications to meet customer specifications.
Immediate Credit RecoveryWappingers Falls, NY
Medical Debt Collector
09.2018 - 07.2022
Job overview
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
- Took billing calls, questions and concerns from patients and third party carriers.
Marshalls & HomeGoodsDanbury,CT, CT
Customer Sales Associate
03.2016 - 01.2018
Job overview
- Stocked and rotated merchandise following visual merchandising requirements, direction, pricing and standards.
- Determined customer needs by asking questions and offering targeted options.
- Operated cash register and barcode scanner to process customer sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Macy's Department StoreDanbury, CT
Retail Customer Sales Associate
01.2014 - 02.2016
Job overview
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
DRA ImagingPoughkeepsie, NY
Radiologic Technologist
09.2008 - 12.2013
Job overview
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Selected proper technique for ordered exam to prevent patient from receiving high levels of absorbed radiation.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Liaised with radiologists and physicians to interpret medical images to diagnose disease or injury.
Education
Danbury Hospital School of Radiologic TechnologyDanbury, CT
ARRT Certified Technologist
09.2006 - 09.2008
University Overview
SUNY College At PlattsburghPlattsburgh, NY
Some College (No Degree) from Sociology
09.2002 - 09.2004
University Overview
Skills
- Dentrix
- Time Management
- Multitasking and Prioritization
- Word Processing
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Professional Phone etiquette
- Attention to detail
- Basic Mathematics
- Heavy Lifting
- Packaging and Shipping Boxes
- Meticulous and organized
- Positive and professional
- Telephone skills
- Information protection
- Great Communication Skills
Timeline
Dental Insurance Coordinator
Tooth Fairy Pediatric Dentistry
05.2023 - 04.2025
Assembly Line Worker
Sisley
11.2022 - 12.2022
Assembler Technician
MK Manufacturing
07.2022 - 11.2022
Receptionist
Brookfield Family Dental Art
02.2022 - 05.2023
Medical Debt Collector
Immediate Credit Recovery
09.2018 - 07.2022
Customer Sales Associate
Marshalls & HomeGoods
03.2016 - 01.2018
Retail Customer Sales Associate
Macy's Department Store
01.2014 - 02.2016
Radiologic Technologist
DRA Imaging
09.2008 - 12.2013
Danbury Hospital School of Radiologic Technology
ARRT Certified Technologist
09.2006 - 09.2008
SUNY College At Plattsburgh
Some College (No Degree) from Sociology
09.2002 - 09.2004
Work Type
Full TimePart TimeGig WorkContract WorkWork Location
On-SiteRemoteHybridSimilar Profiles
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