Rechelle Lyons
Luling,LA
Summary
I'm a detail-oriented Dental Claims Processor knowledgeable about automated systems and variations in plan benefits. Resolves high number of claims with fast and accurate analyses. Dependable in using proper classifications and meticulous recordkeeping. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Committed and results-oriented insurance coordinator willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Sweet Tooth Dental
Destrehan, LA
06.2020 - Current
- I'm currently an insurance coordinator
- Previous dental assistant
- I have the ability to multi-task between speaking on the phone and working on the computer to help a patient
- Great typing abilities
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Researched policy changes requested by clients and updated their accounts accordingly
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and dental code for procedures and services provided.
- Responded promptly to customer inquiries regarding billing issues
- Informed patients of claims status after filing insurance claims.
- Submitted claims to insurance companies and clearinghouses.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Dental Assistant
Oral Surgery Services
Metairie, LA
05.2014 - 10.2019
- I believe I can be a strong contribution to your team
- I have a gift for connecting with and soothing patients and I am capable of completing multiple tasks at the same time without losing focus on the details
- I also offer outstanding focus and dedication to any job I take on
- I am dedicated to going the extra mile for each and every patient and pride myself on being client-focused
- I have a real talent for smoothing over difficulties in the office and I am particularly good at soothing anxious patients
- A few routine patients specifically requested that I be present during their procedure because I was so skilled at taking them through a stressful experience in the past
- I am confident that my strong set of clinical skills and experience would serve me well as a member of your dental team
- I would welcome the opportunity to speak with you further about this position
- Thank you for your time and consideration.
Education
High school diploma or GED -
Unitech Training Academy
Skills
- Insurance Coordinator
- Account Receivables
- Filing Claims
- Appealing Claims
- Mail Sorting
- Documentation Management
- Conflict Resolution Techniques
- Account Updating
- Customer Service
- Dental Assisting
- Dentrix
- Medical Imaging
- Infection Control Training
- Chairside Assisting
- Laboratory Experience
- Sales
- Multitasking
- Self Motivation
- Time Management
- Attention to Detail
- Itemized Statement Preparation
- Teamwork and Collaboration
- Effective Communication
- Payment Transactions
- Purchase Orders
Certification
- Certified Dental Assistant
- CPR Certification
Timeline
Dental Insurance Coordinator
Sweet Tooth Dental
06.2020 - Current
Dental Assistant
Oral Surgery Services
05.2014 - 10.2019
High school diploma or GED -
Unitech Training Academy
- Certified Dental Assistant
- CPR Certification
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