Dynamic professional experienced in patient coordination and customer service. Demonstrated strengths in team leadership and records maintenance, contributing to streamlined operations and improved patient flow in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Ochsner
Kenner, Louisiana
03.2025 - Current
Welcomed patients and families with a friendly and professional demeanor.
Verified patient insurance information and collected necessary documentation.
Coordinated patient check-in processes to ensure smooth operations.
Collaborated with healthcare staff to streamline patient flow effectively.
Answered phones promptly in a professional manner.
Scanned documents into electronic medical records system.
Enlisted Soldier
Army National Gaurd
Reserve, Louisiana
05.2023 - Current
Maintained equipment and supplies to ensure mission readiness at all times.
Participated in live-fire exercises to ensure proficiency with individual weapons systems.
Worked in small groups to accomplish complex goals within tight deadlines and standards.
Conducted routine vehicle maintenance checks to ensure operational reliability.
Conducted daily physical training to maintain peak physical and mental condition.
Sales Associate
LOFT
Elmwood, LA
08.2022 - 05.2025
Maintained store presentation by organizing merchandise and ensuring cleanliness.
Collaborated with team members to achieve daily sales goals and maintain engagement.
Greeted customers and provided exceptional customer service.
Helped customers find specific products, answered questions, and offered product advice.
Processed transactions using a point-of-sale system.
Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
Michaels Craft Store
Shreveport, Louisiana
08.2022 - 03.2023
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Trained new associates on store policies, procedures, and product knowledge effectively.
Greeted customers and provided exceptional customer service.
Handled customer complaints in a professional manner.
Worked with fellow sales team members to achieve group targets.