Heather Romesburg
Las Vegas,NV
Summary
Experienced with creating unique and delicious boba beverages that cater to diverse tastes. Utilizes excellent customer service and multitasking skills to enhance customer experience. Knowledge of maintaining clean and efficient workspace, ensuring seamless operation.
Overview
9
9
years of professional experience
Work History
Boba Barista
Teazzi Tea Shop
09.2023 - 04.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
Front Desk Receptionist
Goulds Beauty Salons INC
10.2015 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry.
- Scheduled, coordinated and confirmed appointments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Responsible for Opening and closing the Shop
Education
High School Diploma -
North Hills Private School
Millsap TXSkills
- Food safety
- Sanitation Standards Compliance
- Drink Preparation Expertise
- Boba Tea Knowledge
- Decision Making Aptitude
- Continuous learning mindset
- Cleanliness and Organization
- Flexible schedule availability
Professional Skills
Beverage Preparation and Quality Control
- Consistently prepared diverse range of bubble teas, resulting in 95% customer satisfaction rating.
- Implemented standard operating procedures for drink consistency, reducing preparation errors by 20%.
- Monitored and controlled ingredient quality, leading to 15% reduction in waste costs.
- Managed inventory levels, ensuring accurate stock counts and reducing out-of-stock occurrences by 15%.
Timeline
Boba Barista
Teazzi Tea Shop
09.2023 - 04.2024
Front Desk Receptionist
Goulds Beauty Salons INC
10.2015 - 01.2022
High School Diploma -
North Hills Private School
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