Britni Michell
Rosemead,USA
Summary
Highly-motivated employee with desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Boba Barista
Sun Tea
137 N Montebello Blvd Suite A, Montebello, CA 9064
07.2025 - Current
- Managed daily beverage preparation, ensuring consistency and quality in product offerings.
- Trained new staff on drink recipes, equipment usage, and customer service standards.
- Streamlined inventory management processes to reduce waste and optimize supply levels.
- Developed seasonal menu items based on customer feedback and market trends.
- Enhanced customer satisfaction through personalized service and prompt resolution of issues.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
Barista and Cashier
Fika Fika Coffee
Pasadena, CA
09.2023 - 03.2025
- 1. Prepared a variety of coffee beverages using espresso machines and brewing equipment.
- 2. Assisted customers with menu selections and provided product recommendations.
- 3. Maintained cleanliness of the work area, including equipment and seating areas.
- 4. Operated cash register, processed transactions, and handled customer payments.
- 5. Restocked supplies and managed inventory for coffee beans and other products.
- 6. Collaborated with team members to ensure efficient service during peak hours.
- 7. Prepared and served coffee, espresso drinks, blended coffees and teas.
Server
Thai Purple Restaurant
Alhambra, CA
03.2023 - 09.2023
- 1. Greeted guests and provided menus.
- 2. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- 3. Prepared drinks according to standard recipes.
- 4. Took orders from customers accurately and in a timely manner.
- 5. Checked food before serving it to customers.
- 6. Performed opening and closing duties such as setting up the dining area, restocking supplies.
- 7. Followed health safety guidelines when preparing and serving food products.
Retail Associate
Reina Uniforms
El Monte, CA
04.2023 - 05.2023
- 1. Assisted customers in finding products, answered questions, and made products recommendations.
- 2. Processed online orders and ensured timely delivery of items.
- 3. Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- 4. Tracked inventory levels for restocking purposes.
- 5. Organized backroom storage areas for efficient access to merchandise.
Server and Hostess
Kotoyama ramen
Indianapolis, IN
02.2021 - 02.2023
- 1. Greeted guests and provided menus.
- 2. Provided excellent customer service to ensure satisfaction.
- 3. Handled money transactions accurately while following company procedures for handling cash payments.
- 4. Displayed enthusiasm and knowledge about restaurant's menu and products.
- 5. Greeted customers, answered questions and recommended specials to increase profits.
- 6. Cleaned tables and chairs prepare dining area for next customers.
- 7. Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Hostess
Wu's House
Illinois Park, IL
02.2020 - 12.2021
- 1. Greeted guests upon arrival and provided them with menus.
- 2. Took reservation over phone and in person.
- 3. Assisted servers in seating guests by escorting them to their tables.
- 4. Managed dining room layout to maximize efficiency of staff members.
- 5. Provided customers with accurate wait times and monitored waiting list.
- 6. Packing order take out.
- 7. Balanced cash drawers at the end of each shift.
Education
Bachelor of Science - Business Management
Rosemead College Of English
Rosemead, CA09.2021
Skills
Phone etiquette
Serving customer
Table cleanliness maintenance
Payment processing in food service
Time management
Food safety
Restaurant experience
POS systems
Japanese cuisine
Proper food storage
Communication with kitchen staff
Sanitizing surfaces
Toast POS
Restaurant reservation management
Food industry
Conflict resolution
Fine dining experience
History and Archeology
Communications and Media
Guest services
Teamwork
Guest rapport building
Problem-solving in high-pressure situations
Sales transaction processing
Greeting customers
Clean workspace maintenance
Café
Customer communication
Writing
Serving
Sociology and Anthropology
Cafeteria experience
Food service
Waitress
Menu item upselling
Fast casual experience
Customer complaint resolution
Yelp Reservations
Table setting
Answering guest questions
Table turnover management
Biology
Customer inquiry handling
Order entry
English Language
Clover
Quick service & fast food restaurant
Casual dining experience
Host/Hostess
Square (POS)
Food service server coordination
Sanitation
POS
Customer service
High-volume table management
Sushi
Table clearing and resetting
Serving Experience
Table assignment
Order taking
Customer expectation management
Upselling
Certification
- Food Handler Certification
- ServSafe Alcohol Certification
- ServSafe Food Handler Certification
Timeline
Boba Barista
Sun Tea
07.2025 - Current
Barista and Cashier
Fika Fika Coffee
09.2023 - 03.2025
Retail Associate
Reina Uniforms
04.2023 - 05.2023
Server
Thai Purple Restaurant
03.2023 - 09.2023
Server and Hostess
Kotoyama ramen
02.2021 - 02.2023
Hostess
Wu's House
02.2020 - 12.2021
Bachelor of Science - Business Management
Rosemead College Of English