Summary
Overview
Work History
Education
Skills
Timeline
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Ajah Langford

Vacaville,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Overview

5
5
years of professional experience

Work History

Boba Barista

Peace Love and Boba
Vacaville, CA
10.2022 - Current
  • Communicated effectively with team members regarding work schedules and customer needs.
  • Checked quality of ingredients used in beverages before serving them to customers.
  • Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Received and accurately processed customer payments.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Received orders via phone or online platforms for pickup or delivery services.
  • Described menu items to customers and suggested products based on stated preferences.
  • Informed customers on food allergies associated with certain ingredients used in boba tea creations.

Front End Cashier

Raley's
Vacaville, CA
04.2020 - 09.2024
  • Greet customers as they enter the establishment, and assist them by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Monitor checkout stations to ensure that they have adequate cash available, and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as helping out in other departments with stocking shelves or carrying out orders to customers in their vehicles.
  • Proficiently bag groceries in a timely manner while bouncing to different registers that need assistance.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Assisted customers in locating items throughout the store when necessary.

Assistant Retail Store Manager

PacSun-Pacific Sunwear
Vacaville, United States
09.2021 - 01.2022
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted the manager in the interview process of prospective employees and provided feedback.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • I answered questions about store policies and addressed customer concerns.
  • Managed store organization, maintenance, and purchasing functions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

High School Diploma -

Will C. Wood High School
Vacaville, CA
06.2021

Certificate of Industrial Biotechnology

Solano Community College
Fairfield, CA

Skills

  • Customer assistance
  • POS system operations
  • Flexible and Adaptable
  • Continuous learning mindset
  • Cleanliness and organization
  • Positive attitude display
  • Efficient time management
  • Strong work ethic
  • Good telephone etiquette
  • Excellent Communication
  • Sales tracking
  • Goal setting
  • Originality and creativity
  • Money handling
  • Store opening and closing

Timeline

Boba Barista

Peace Love and Boba
10.2022 - Current

Assistant Retail Store Manager

PacSun-Pacific Sunwear
09.2021 - 01.2022

Front End Cashier

Raley's
04.2020 - 09.2024

High School Diploma -

Will C. Wood High School

Certificate of Industrial Biotechnology

Solano Community College

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Ajah Langford