Joanne Nge
Albany,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
3
3
years of professional experience
Work History
Boba Barista
Happy Lemon
10.2023 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Controlled line and crowd with quick, efficient service.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Boba Barista
Ti-Bear
05.2022 - Current
- Cashiering/handling money
- Maintained inventory
- Resolved customer issues and answered questions
- Opening and closing shop by preparing/cleaning
- Recommended products based on solid understanding of individual customer needs and preferences
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained supply levels in counter and customer areas to meet typical demands
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Memorized recipes for specialty beverages and seasonal offerings
Volunteer
UC Berkeley Food Pantry
11.2021 - Current
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others.
- Coordinated food and household items for disadvantaged individuals and families.
- Provided immediate responses to questions from volunteers.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Boba Barista
Happy Lemon
11.2022 - 10.2023
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Cleaned counters, machines, utensils, and seating areas.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Education
Albany High School
Albany, CA06.2024
Skills
- Cashiering, cash handling
- Providing excellent customer service
- Maintaining cleanliness
- Preparing beverages
- Preparing kitchen items
- Managing inventory
- Answering phone
- Highly organized
- Quick learner
- Friendly and outgoing
- Team player
- Taking Messages
Languages
Indonesian
Native or Bilingual
Timeline
Boba Barista
Happy Lemon
10.2023 - Current
Boba Barista
Happy Lemon
11.2022 - 10.2023
Boba Barista
Ti-Bear
05.2022 - Current
Volunteer
UC Berkeley Food Pantry
11.2021 - Current
Albany High School