Heather Route

Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.

• Assisted with inventory management to ensure adequate stock levels and minimize waste.
• Established and enforced consistent cleaning standards to promote food safety.
• Collaborated closely with team members and cafe managers to boost productivity during peak hours.
• Trained 4 new baristas on coffee brewing techniques, equipment use, and customer service skills.
• Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
• Increased sales by effectively communicating promotions and creating visually captivating advertisements.
• Streamlined beverage preparation, resulting in reduced wait times for customers.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Trained 6 new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.