Summary
Overview
Work History
Education
Skills
Additional Information
References
Skills
Timeline
Generic
Heather Rutland

Heather Rutland

LAFAYETTE,Louisiana

Summary

Passionate Customer Service Representative striving to promote lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Professional Teacher focused on maximizing learning potential through diverse instructional strategies and management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on personal success. Excels at meeting and exceeding excellence in all standards.


Overview

28
28
years of professional experience

Work History

Washington, DC/NY Travel Trip Sponsor

ARCA
02.2017 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to provide excellent service for both parents and students to fulfill their travel needs
  • Assisted with day-to-day operations, working efficiently and productively with all travelers and tour directors.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.


5th Grade ELA and Social Studies Teacher

LPSS at Dr. Raphael A. Baranco Elementary School
08.2024 - 05.2025
  • Collaborated with colleagues to develop interdisciplinary lesson plans that connected social studies content to other subject areas.
  • Improved student comprehension by utilizing diverse teaching methods and materials tailored to individual learning styles.
  • Developed a positive classroom environment by fostering open communication, respect, and collaboration among students.
  • Created lesson plans and made adjustments based on overall class performance throughout year.
  • Utilized technology to enhance student education and grasp of materials.

6th Grade Social Studies Teacher /4th Grade ELA Teacher

CSUSA- Acadiana Renaissance Charter Academy 6-8
08.2014 - 05.2024
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Enhanced classroom engagement through the use of multimedia resources, such as videos and interactive websites.
  • Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
  • Established positive rapport with all students and parents through home calls, emails, and Parent/Teacher Club.
  • Planned and supervised class projects, field trips and visits by guest speakers.

2nd Grade Teacher

Martin Petitjean Elementary School, Acadia Parish
12.2007 - 05.2014
  • Created a welcoming classroom atmosphere by establishing clear expectations and routines, promoting a sense of belonging among students.
  • Collaborated with colleagues to develop cross-curricular projects, fostering critical thinking skills and interdisciplinary learning.
  • Built positive relationships with parents to involve families in educational process.
  • Served as a mentor teacher for new educators entering the profession, offering guidance and support throughout their first year of teaching.
  • Provided after-school tutoring sessions for struggling learners, increasing their confidence and abilities in core subject areas.
  • Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.


Assistant Store Manager

Blockbuster Video
08.1997 - 12.2007
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Bachelor of Science - Elementary Education 1-6

University of Louisiana At Lafayette
12.2007

Bachelor of Arts - Psychology / Minor - English

University of Louisiana At Lafayette
05.2002

High School Diploma -

Morgan City High School
Morgan City, LA
05-1996

Skills

  • Organizational abilities
  • Technology Implementation
  • Critical thinking
  • Active listening
  • Team-based learning
  • Classroom Management/Problem-solving abilities
  • Verbal and written communication

Additional Information

  • Nominated for Teacher of the Year-2018, 2020, 2021, 2022, 2023
  • Washington, D.C./New York Trip Sponsor-Supervising travel details, monitoring travelers experiences and needs
  • Middle School Swim Sponsor-Monitoring and organizing communication between swimmers and COLA Recreation Center


References

Keisha Perron                                                      Danielle Toups

ARCA Teacher                                                     (337) 831-8757

(337) 654-6893                                                           

Cayce Otwell                                                       Lyndelle Theriot

Baranco Elementary Principal                             ARCA Principal

(337) 521-7500                                                   (337) 376-2705

Skills

  • Proficient in Microsoft Excel/Outlook/PowerPoint, Nearpod, Edulastic/Pear Assessment, Schoology, PowerSchools, Educational Programs
  • Video Conferencing
  • Customer Service

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureHealthcare benefits401k matchWork-life balancePaid time offPaid sick leavePersonal development programsTeam Building / Company Retreats

Timeline

5th Grade ELA and Social Studies Teacher

LPSS at Dr. Raphael A. Baranco Elementary School
08.2024 - 05.2025

Washington, DC/NY Travel Trip Sponsor

ARCA
02.2017 - 04.2025

6th Grade Social Studies Teacher /4th Grade ELA Teacher

CSUSA- Acadiana Renaissance Charter Academy 6-8
08.2014 - 05.2024

2nd Grade Teacher

Martin Petitjean Elementary School, Acadia Parish
12.2007 - 05.2014

Assistant Store Manager

Blockbuster Video
08.1997 - 12.2007

Bachelor of Arts - Psychology / Minor - English

University of Louisiana At Lafayette

Bachelor of Science - Elementary Education 1-6

University of Louisiana At Lafayette

High School Diploma -

Morgan City High School

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Heather Rutland