Heather Ryan
EVERETT,WA
Summary
Experienced Back Office Executive with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Back-Office Supervisor - Primary Care and Walk-In
Community Health Center of Snohomish County
03.2022 - Current
- Efficiently managed MA schedules, assignments, and workload adjustments, optimizing patient experiences
- Led personnel management, including hiring and supporting staff within the back-office function
- Ensured timely completion of clinic reports, oversaw supply ordering and management
- Implemented LEAN methodology to enhance workflow efficiency and accuracy
- Collaborated with Registered Nurses to improve quality measures and infection control
- Conducted job-specific orientations for new medical assistants, serving as the Immunization Coordinator
- Monitored compliance with point-of-care testing storage, maintenance, and quality controls
- Demonstrated strong adherence to organizational infection control practices and attendance standards
- Exemplified CHC Core Competencies: customer service, communication, professionalism, collaboration, and time management.
Assistant Loan Processor
Fairway Independent Mortgage Company
04.2021 - 02.2022
- Answered calls, contacted insurance companies, and pulled credit checks
- Conducted employment verification and updated customer loan files.
Medical Assistant – Lead - Primary Care and Walk-In
Community Health Center of Snohomish County
01.2018 - 12.2020
- Supported providers and front/back-office staff
- Assisted in scheduling and mentoring externs from affiliated MA programs and newly onboarded MAs
- Participated in interviews and acted as a preceptor for newly hired staff
- Ensured all critical tasks were completed per clinic protocols
- Fulfilled the responsibilities of an MA and assisted medical providers with minor diagnostic procedures and treatments
- Cross-trained to work at the front desk, checking patients in and out.
Medical Assistant - Primary Care
Community Health Center of Snohomish County
07.2012 - 01.2018
- Roomed patients and maintained cleanliness/stocking of rooms
- Set up for small procedures and handled labs/PKUs/Bilirubin
- Administered immunizations to children and adults
- Managed appointments, answered phones, and trained externs and new Medical Assistants
- Ensured the smooth operation of the clinic in the absence of the lead MA.
Education
Associates of Science in Allied Healthcare -
Charter College
Medical Assisting -
Everest College
Bachelor of Science in Healthcare Administration -
Charter College
01.2024
Skills
- Organizational Leadership
- Office Administration
- Motivational Skills
- Task Delegation
- Process Management
- Employee Evaluation
- Office operations
- Scheduling appointments
- Data Management
- Team Leadership
Certification
- AAMA - Certified
- X-Ray Tech Certification
- Eye PAC's Certification
- AED/CPR/First Aid
Employment Goal
Seeking a challenging role in healthcare administration where I can leverage my extensive experience in back-office supervision, medical assistance, and leadership to enhance patient care and operational efficiency.
Timeline
Back-Office Supervisor - Primary Care and Walk-In
Community Health Center of Snohomish County
03.2022 - Current
Assistant Loan Processor
Fairway Independent Mortgage Company
04.2021 - 02.2022
Medical Assistant – Lead - Primary Care and Walk-In
Community Health Center of Snohomish County
01.2018 - 12.2020
Medical Assistant - Primary Care
Community Health Center of Snohomish County
07.2012 - 01.2018
Associates of Science in Allied Healthcare -
Charter College
Medical Assisting -
Everest College
Bachelor of Science in Healthcare Administration -
Charter College