Heather Saladen
Sutherlin,OR
Summary
Dedicated and hard-working PTCB Certified Pharmacy Technician with 15 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, data entry of prescriptions,maintaining drug inventories,billing insurance, communicating with customers, and multitasking.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Costco
08.2010 - Current
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescriber offices for clarifications on prescriptions and resolved any missing information on hard copy
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Performed double counts on all CII-CV medications
- Assisted pharmacist in monthly narcotic inventory counts
- Assisted pharmacist in twice yearly inventory count of all medications in the pharmacy
- Make and process appointments for patient vaccinations
Certified Pharmacy Technician
Walmart
01.2010 - 08.2010
Education
No Degree - Pharmacy Technician Program
Pioneer Pacific College
Springfield, CO09.2009
High School Diploma -
La Mesa Christian School
La Mesa, CA06.2004
Skills
- Updating Medication Histories
- Prescription Management
- Patient Confidentiality
- Problem-Solving Skills
- HIPAA Regulations
- Filling Prescriptions
- Regulatory Compliance
- Team Collaboration
- Workflow Optimization
- Insurance Billing
- Ethical Conduct
- Effective Communication
- Time Management
- Organizational Skills
- Data Entry Accuracy
- Continuous Learning
- Customer Service
- Conflict Resolution
- Attention to Detail
- Supply Restocking
- Medication Labels
- Secure Storage of Medications
- Drug Inventory Control
- Pharmacy and Customer Records Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Costco
08.2010 - Current
Certified Pharmacy Technician
Walmart
01.2010 - 08.2010
No Degree - Pharmacy Technician Program
Pioneer Pacific College
High School Diploma -
La Mesa Christian School
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