Heather Sales

• Supported patients with personalised patient-centered care throughout breast cancer treatment including at diagnosis, throughout all stages of treatment and after treatment completed
• Worked to improve and optimise patient's experience using clinical expertise of treatment pathway to support patients holistically
• Conducted pre-surgical teaching sessions to prepare and optimise patient's for surgery and improve treatment outcomes by delivering clear, effective patient and family education.
• Provided support to patients through telephone helpline including triage and support post surgery, emotional and practical support
• Advocated for patients' rights and needs, enhancing their overall experience
• Facilitated informative patient consultations to improve understanding of health conditions and treatments.
• Collaborated effectively with multidisciplinary teams.
• Developed individualised care plans to enhance patient recovery.
• Worked with cross-functional care teams to verify and promote continuity of care.

• Delivered specialised care to cancer patients in outpatient settings, utilising clinical expertise.
• Administered prescribed treatment medications and executed necessary clinical care procedures.
• Cultivated trusting relationships with patients, providing compassionate emotional support.
• Implemented infection control measures, significantly reducing infection risks.
• Assisted in managing clinic operations by coordinating communication among patients and healthcare professionals.
• Identified and escalated clinical emergencies, ensuring timely intervention for unwell patients.

• Administered SACT in busy outpatient chemotherapy unit
• Provided emotional support and reassurance to patients during treatment.
• Safeguarded patient wellbeing through vigilant observation and prompt action on condition changes.
• Recognised and responded effectively to urgent and emergency situations.
• Collaborated with multidisciplinary care teams to enhance patient outcomes.

Conducted individual teaching sessions for patients and caregivers to prepare for chemotherapy.

• Delivered post-anaesthetic patient care, including assessment, airway management, and medication administration.
• Identified and managed emergencies to optimize patient safety outcomes.
• Maintained accurate healthcare records to enhance operational efficiency.
• Collaborated with surgical team for smooth patient handover to surgical unit.
• Oversaw recovery unit operations including scheduling, staff training, performance development and implementing departmental improvements
• Supervised junior staff efficiently leading to improved working atmosphere.

• Cared for variety of complex medicine patients as well as urology, orthopedic and surgical patients
• Patient and family education regarding patient diagnosis, treatments, care plan and follow up care
• Head to toe assessments with critical thinking and charting, with doctor/nurse practitioner notification of abnormal findings
• Prioritization on fast paced floor and appropriate delegation to support staff