William Fritts

Assisted teams in completing projects on schedule and within our deadline time. I supported project coordination efforts to enhance team collaboration. Contributed to maintaining project documentation for future reference.

Create custom prom dresses, as well as an occasional wedding dress, which was done hand sown. This would either be done individually or with a team depending on how big the project was.

It was important to remain professional as custom dresses was one part of the job requirement’s Another part was selling inventory that was on the floor such as jackets hoodies, and bags.

It was important to clean a client and customer relationship as our clients were spending hundreds if not thousands of dollars.

To make this all happens smoothly I had to display excellent social skills and communication skills as I had to work with a variety of people.

-mundane tasks included opening and closing the store

-counting the register

-shipping out products

-and rearranging the store

Retail Operations Specialist / Keyholder

• Solely operated a high-traffic retail store (60–80 customers daily), managing all opening/closing procedures and end-to-end daily operations
• Executed full cash control processes including register reconciliation, safe management, and payout handling with accuracy and accountability
• Managed inventory lifecycle: wholesale purchasing, vendor coordination, pricing strategy, merchandising, and stock organization
• Evaluated and negotiated with sales representatives to optimize product selection, margins, and store performance
• Maintained premium store presentation standards including humidor management, cleanliness, and visual merchandising
• Leveraged advanced product knowledge across tobacco, CBD, and vape systems (VG/PG ratios, coil compatibility, device performance) to deliver highly tailored recommendations
• Applied consultative sales techniques to increase average transaction value through strategic upselling and cross-selling
• Built strong customer relationships through personalized service, contributing to repeat business and customer retention
• Operated with full autonomy, demonstrating ownership, decision-making, and accountability equivalent to assistant manager-level responsibility

Retail Operations Specialist / Keyholder

• Independently operated a high-traffic retail store (60–80 customers daily), handling all opening/closing procedures

• Managed cash handling, register reconciliation, and safe balances with accuracy

• Oversaw inventory including ordering, pricing, merchandising, and vendor coordination

• Evaluated sales reps and product lines to support profitable purchasing decisions

• Delivered tailored customer recommendations using strong product knowledge (tobacco, CBD, vape systems)

• Increased sales through consultative selling, upselling, and customer-focused service

• Maintained store presentation, including humidor management and overall cleanliness

• Demonstrated full ownership of store operations with minimal supervision