Heather Saunders
Irwin,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Arbys Restaurant
04.2009 - Current
- Accurately manages weekly payroll processing.
- Ensuring HR compliance.
- Oversees and accurately records employee data.
- Displays high standards in guest service and holds team accountable to do the same.
- Keep management and team well informed of any changes.
- Motivates team to achieve restaurant goals and contests.
- Plans and organizes every shift effectively.
- Placing all food orders according to the restaurant needs
- Interviewed, hired, and trained team members, shift managers, assistant managers, and helped train general managers.
- Complete performance appraisals on team members and shift managers.
- Complete all inventory and week ending paperwork.
- Complete work schedules for the restaurant
- Ensure local restaurant marketing is in place.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- In charge of running the entire restaurant operation.
General Manager
Arbys Restaurant
08.2016 - 08.2017
Assistant Store Manager
Burger King
03.2007 - 04.2009
Team Member - Assistant Store Manager
Wendys Restaurant
12.1999 - 03.2007
Team Member
MSA (Mine Safety Appliances)
Murrysville, PA
04.2004 - 08.2005
- Worked in a warehouse where we manufactured and assembled hart hats and breathing equipment that fireman and the military use.
Education
Associates Degree - Multimedia
ITT Technical Institute
MonroevilleSkills
- Staff Management
- Employee Scheduling
- Issue Resolution
- Order Management
- Goals and Performance
- Time Management
- Customer Service
- Human Resource Policies
- Verbal and Written Communication
- Hiring and Training
- Attention to Detail
- Shift Scheduling
- Sales Growth
- Assignment Delegation
- Policy Development and Enforcement
- Inventory Tracking and Management
- Manage Operations
- Answering Customer Questions
- Payroll Administration and Timekeeping
- Improve Performance
- HR compliance
Certification
Licensed Life Insurance Agent
Timeline
General Manager
Arbys Restaurant
08.2016 - 08.2017
Assistant Store Manager
Arbys Restaurant
04.2009 - Current
Assistant Store Manager
Burger King
03.2007 - 04.2009
Team Member
MSA (Mine Safety Appliances)
04.2004 - 08.2005
Team Member - Assistant Store Manager
Wendys Restaurant
12.1999 - 03.2007
Associates Degree - Multimedia
ITT Technical Institute