Heather Schmuhl
Cleveland,OH
Summary
Highly organized, detail-oriented, and self-motivated professional with extensive administrative experience. Known for a customer-focused approach, excelling at efficiently organizing tasks and ensuring seamless operations. Strong written and verbal communication skills enable effective information conveyance and collaboration. Energetic and proficient, committed to delivering exceptional results in a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Director of Admissions & Advancement
INCARNATE WORD ACADEMY
05.2020 - 06.2024
- Conducted regular evaluation of admissions and advancement policies and procedures, making necessary adjustments to maintain alignment with institutional objectives in conjunction with the President and Advancement Team.
- Developed and maintained appropriate internal and external communications to support admissions and advancement strategies and objectives.
- Developed and directed all admissions and advancement marketing materials and events, including annual school Spring Fling fundraiser, annual school raffle, student fundraising activities, recruitment activities and other school-related events.
- Supervised the receipt, acknowledgement and tracking of all donor contributions, pledges, in-kind donations and other payments.
- Served as the liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
- Managed and maintained Incarnate Word Academy social media accounts and website, including the creation of content.
- Increased enrollment rates by over 15% by developing and implementing strategic recruitment initiatives.
Coordinator, Tech Prep
CUYAHOGA COMMUNITY COLLEGE
02.2017 - 06.2020
- Provided operational support to supervisor; attended events and meets with external stakeholders in the absence of the Program Manager.
- Developed strong working relationships with key departments and employees across the College and within the community and provided exceptional customer service to students.
- Assisted with student transcript and articulation agreement evaluations for college credit.
- Prepared and managed confidential correspondence and documents, including student account review in Banner.
- Assisted with the preparation of reports, presentations and publications, including research, writing and copy-editing.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Assistant Director of Admissions
MAGNIFICAT HIGH SCHOOL
07.2015 - 10.2016
- Identified appropriate enrollment goals and strategies in collaboration with the Director of Admissions and the Vice President of Institutional Advancement
- Maintained the Admissions database using Rediker software, including the development and implementation of online forms to streamline data collection and database management
- Explored and fostered contacts and relationships with feeder schools
- Managed the Shadow Program, which included the scheduling of potential students and assigning student hostesses
- Moderated the Student Ambassador Club, which included the training and scheduling of students for campus events.
Director of Admissions
MAGNIFICAT HIGH SCHOOL
08.2011 - 06.2015
- Developed and maintained on-going strategies for pro-active enrollment management in collaboration with the school President and Vice President of Institutional Advancement
- Collaborated with the Director of Marketing and the Graphic Production Administrator to create Admissions materials and to develop content for the Admissions portion of the Magnificat High School website
- Directed and maintained appropriate internal and external communications and recruitment activities to support enrollment management strategies
- Managed the student enrollment process from inquiry to enrollment, including application review, registration and retention
- Gathered and analyzed past, current and future enrollment statistics and projections to identify areas of growth and change that support the strategic plan and objectives of Magnificat High School
- Represented Magnificat High School as a member of the Association of Catholic Admissions Directors (ACAD), by attending meetings and distributing materials and information to potential students and schools.
Education
MAEd. Leadership in Higher Education -
BALDWIN WALLACE UNIVERSITY
Berea, OH05.2011
B.A. Communication -
MERCYHURST UNIVERSITY
Erie, PA05.2009
Skills
- Teamwork and Collaboration
- Office Management
- Information Confidentiality
- Customer Service-Oriented
- Effective Interpersonal Communication
- Schedule Management
- Adaptability and Flexibility
- Task Prioritization
- Continuous Improvement
Timeline
Director of Admissions & Advancement
INCARNATE WORD ACADEMY
05.2020 - 06.2024
Coordinator, Tech Prep
CUYAHOGA COMMUNITY COLLEGE
02.2017 - 06.2020
Assistant Director of Admissions
MAGNIFICAT HIGH SCHOOL
07.2015 - 10.2016
Director of Admissions
MAGNIFICAT HIGH SCHOOL
08.2011 - 06.2015
MAEd. Leadership in Higher Education -
BALDWIN WALLACE UNIVERSITY
B.A. Communication -
MERCYHURST UNIVERSITY
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