HEATHER SCHNITKER
PATIENT FINANCIAL COUNSELOR
COUNCIL BLUFFS,IOWA
Summary
Capable Patient Financial Counselor dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Methodist Healthcare
04.2022 - Current
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Created and maintained databases to track and record customer data.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Facilitated communication between patients and various departments and staff.
- Managed multiple phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Financial Counselor
Nebraska Medicine
Omaha, NE
01.2022 - 04.2022
- Verify insurance eligibility and benefit information, collect co-payments, obtain prior authorizations and facilitate identification of available coverage and/or financial application process
- Provide customer service by screening accounts and taking referrals, identifying patient financial needs, assessing needs through patient interview, formulation of a strategy, and assisting the patient as needed to complete all necessary requirements to enable the patient to meet their financial obligation to the organization.
- Cost estimates and follow guidelines associated with pre-payment process.
- Review patient claims, bills and medicolegal documents for accuracy.
Patient Advocate
Conifer Health Solutions LLC
Omaha, NE
11.2013 - 01.2022
- Assisted patients understanding individual rights and responsibilities regards to care, coverage and payment.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Collected and reviewed patient information to assess eligibility for special programs.
Education
High School Diploma - undefined
Council Bluffs Community School District
Council Bluffs, IA2001
Skills
- Proficient in Microsoft Word, Excel, and Outlook
- Accurate Data entry
- Office Administration
- Effective Task Management
- Office Support Services
- Detail-Oriented Mindset
- Caseload management
- Document filing
- Service Excellence
- Cultivating Professional Relationships
- Medical Terminology
Timeline
Patient Financial Counselor
Methodist Healthcare
04.2022 - Current
Patient Financial Counselor
Nebraska Medicine
01.2022 - 04.2022
Patient Advocate
Conifer Health Solutions LLC
11.2013 - 01.2022
High School Diploma - undefined
Council Bluffs Community School District
- Certified Application Counselor
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