Heather Seely

• Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
• Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Meticulously cleaned and maintained all vehicles, ensuring a satisfactory customer experience with every rental trip.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Improved office organization with meticulous management of appointment scheduling and client databases.

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.

Ensured accurate administration of medications as directed by a Registered Nurse.

Performed dressing changes.

Supervised CNA tasks consistently.

• Assisted patients with daily living activities, promoting independence and dignity.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.