Heather O'Grady

• Performed advanced computer processing of images for assignments
• Directed guests to photo port location to view and purchase pictures
• Managed day-to-day business operations and made strategic decisions
• Updated and maintained graphics library records
• Maintained consistent use of graphic imagery in materials and other marketing outreach
• Established and maintained productive, professional working relationships
• Managed customer expectations with open consultations and frequent communication
• Kept on task to complete orders according to deadlines
• Developed marketing and sales strategies to maximize business success
• Planned, organized and scheduled work

* Verify that finished lenses are ground to specifications.
* Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
* Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
* Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.
* Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
* Maintain records of customer prescriptions, work orders, and payments.
* Recommend specific lenses, lens coatings, and frames to suit client needs.
* Instruct clients in how to wear and care for eyeglasses.
* Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.
* Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.
* Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
* Order and purchase frames and lenses.
* Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
* Repair damaged frames.

• Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
• Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
• Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
• Completed facial measurements such as temple length, bridge size and vertex distance.
• Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
• Managed check-in and check-out procedures, verified patient information and submitted lense orders.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
• Educated clients about how to adapt to, wear and care for eyeglasses.
• Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness.