Heather Serrata
Amarillo,TX
Summary
Seasoned, resourceful Correctional Officer familiar with problem-solving and crisis-management techniques necessary to effectively navigate prison environment. Detailed supervision for day-to-day inmate interactions, including recreation, leisure and work-site activity. Safety-focused dedication with results-oriented planning and protocol establishment to maintain safety for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Corrections Officer
Potter County Sheriff's Office
Amarillo, TX
08.2023 - 10.2024
- Instructed inmates in work assignments and explained tasks.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Conducted headcounts to ensure that all inmates were accounted for.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Maintained daily logs of shift activity.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Supervised inmates during day-to-day activities.
Subcontractor
Amarillo Globe News
Amarillo, TX
02.2023 - 04.2024
- Followed all applicable laws while driving during deliveries.
- Sorted or inserted newspaper sections to organize content prior to delivery.
- Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .
- Preserved condition of newspapers to satisfy customers or store locations.
Corrections Officer
Texas Department Of Criminal Justice
Amarillo, TX
04.2023 - 08.2023
- Maintained custody and control of inmates housed in maximum security unit.
- Instructed inmates in work assignments and explained tasks.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Detected potential threats and quickly defused conflicts.
- Applied non-violent response tools and physical restraint during problematic situations.
- Adhered to all regulations regarding the handling of weapons while on duty.
- Served meals and dispensed medications to inmates.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Conducted headcounts to ensure that all inmates were accounted for.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Maintained daily logs of shift activity.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
Correctional Officer
Texas Department Of Criminal Justice
Amarillo, TX
05.2021 - 06.2022
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Inspected cells and conducted random searches of common areas.
- Conducted headcounts to ensure that all inmates were accounted for.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
Education
Associate of Science - Criminal Justice
Amarillo College
Amarillo, TX12-2022
Security
Roswell Job Corp
Roswell, NM06-2015
High School Diploma -
Highland Park Highschool
Amarillo, TX05-2014
Skills
- Contraband inspections
- Tower surveillance
- Incident prevention
- Firearms proficiency
- Verbal communication
- Physical fitness
- Restraint techniques
- Behavioral disorders
- Security procedures
- Inmate supervision
- Discretion and confidentiality
- Accountability
- De-escalation techniques
- Crisis prevention intervention (CPI)
Certification
Jailer Firearms Certification
NLETS/TLETS
CJIS
INTERMEDIATE SUICIDE PREVENTION AND SCREENING - 3501 TCOLE COURSE # 3501
ITION OF YOUR SUCCESSFUL COMPLETION OF ESCORTING INMATES COURSE # 77527
CONTRABAND CONTROL COURSE # 77496
CORRECTIONS 4 COURSE # 77371
CORRECTIONS 3 COURSE # 77309
CORRECTIONS 2 COURSE # 77308
EMOTIONAL & PSYCHOLOGICAL DISORDERS 1 COURSE # 77322
EMOTIONAL & PSYCHOLOGICAL DISORDERS 2 COURSE # 77439
RESPONDING TO MENTAL ILLNESS WITH COMPASSION
CORRECTIONS 1 COURSE # 77307
INTERMEDIATE CULTURAL DIVERSITY - 3939 TCOLE COURSE # 3939
PRISON RAPE ELIMINATION ACT (PREA) OVERVIEW COURSE # 3507
Timeline
Corrections Officer
Potter County Sheriff's Office
08.2023 - 10.2024
Corrections Officer
Texas Department Of Criminal Justice
04.2023 - 08.2023
Subcontractor
Amarillo Globe News
02.2023 - 04.2024
Correctional Officer
Texas Department Of Criminal Justice
05.2021 - 06.2022
Jailer Firearms Certification
NLETS/TLETS
CJIS
INTERMEDIATE SUICIDE PREVENTION AND SCREENING - 3501 TCOLE COURSE # 3501
ITION OF YOUR SUCCESSFUL COMPLETION OF ESCORTING INMATES COURSE # 77527
CONTRABAND CONTROL COURSE # 77496
CORRECTIONS 4 COURSE # 77371
CORRECTIONS 3 COURSE # 77309
CORRECTIONS 2 COURSE # 77308
EMOTIONAL & PSYCHOLOGICAL DISORDERS 1 COURSE # 77322
EMOTIONAL & PSYCHOLOGICAL DISORDERS 2 COURSE # 77439
RESPONDING TO MENTAL ILLNESS WITH COMPASSION
CORRECTIONS 1 COURSE # 77307
INTERMEDIATE CULTURAL DIVERSITY - 3939 TCOLE COURSE # 3939
PRISON RAPE ELIMINATION ACT (PREA) OVERVIEW COURSE # 3507
Associate of Science - Criminal Justice
Amarillo College
Security
Roswell Job Corp
High School Diploma -
Highland Park Highschool
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