Heather Shanahan
Burlington,MA
Summary
Results-oriented Vice President of Technology & Product Development with 15+ years of experience in driving technology transformation and cross-functional operations. Demonstrated ability to build scalable systems and lead complex initiatives that improve organizational performance. Skilled in fostering collaboration among executives and technical teams to achieve shared goals and advance business strategies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
VP, Technology & Product Development
Springboard Non-Profit Credit Counseling, Inc. dba
Riverside, CA
10.2023 - Current
- Modernized program development systems and processes to enhance organizational growth and strategic planning.
- Led cross-departmental project teams to execute complex program launches with comprehensive timelines and testing cycles.
- Drove strategic partnerships by collaborating with executive leadership, CIO, VP of Operations, and technical teams.
- Implemented performance dashboards and regular reporting to assess program impact for data-driven decisions.
- Conducted organization-wide needs assessments to translate findings into scalable program requirements.
- Boosted productivity by identifying process gaps and introducing optimized workflows and risk management strategies.
- Ensured compliance with legal, regulatory, and internal policies through diligent oversight.
- Delivered strategic updates and briefings to senior leadership and board-level stakeholders.
Part Owner & Director, Program Management
Credit Swag Ventures, Inc.
Temecula, California
06.2022 - 09.2023
- Designed and implemented program development frameworks to accelerate rollouts and enhance cross-functional execution.
- Identified collaboration opportunities across business units, strengthening program design and information sharing.
- Managed proposal creation, ensuring alignment with organizational goals and strict adherence to deadlines.
- Led full lifecycle program development, encompassing stakeholder input, testing, refinement, and launch.
- Optimized workflows and processes to enhance overall operational efficiency through performance strategies.
Director of Program Development
Springboard Social Enterprises, Inc.
Riverside, California
05.2018 - 05.2022
- Developed and refined systems, policies, and procedures for enterprise program strategy.
- Guided proposal teams while managing timelines to ensure quality deliverables.
- Strengthened external relations and partnerships to facilitate program expansion.
- Conducted detailed needs assessments to inform program requirements and budget planning.
- Introduced evaluation strategies that measured performance and promoted continuous improvement.
Business Development Manager
Springboard Non-Profit Credit Counseling, Inc.
Riverbank, California
07.2006 - 04.2018
- Established and managed a national preferred provider network, enhancing service delivery through strategic partnerships.
- Developed and executed annual marketing strategies to support organizational growth and product expansion.
- Achieved significant revenue growth via referral channels, training programs, and relationship management.
- Represented organization at national industry events, acting as spokesperson and subject matter expert.
- Conducted competitive market research to position agency as national leader in consumer credit counseling.
Market & Sales Manager / Office Manager
BK Navigator LLC
Salem, Massachusetts
07.2005 - 06.2006
- Executed targeted sales strategies, enhancing market presence and establishing third-party partnerships.
- Developed marketing materials and training programs to facilitate product adoption and increase revenue.
- Oversaw operations, team support, and vendor management to strengthen business infrastructure.
Sales Supervisor
Auto Use, Inc.
Andover, Massachusetts
06.1997 - 06.2005
- Established and nurtured strong relationships with key clients to drive repeat business.
- Monitored sales performance metrics to identify areas for improvement and corrective actions.
- Achieved company growth and brand development through market expansion and sales.
Education
Bachelor of Science -
University of Rhode Island
Kingston, Rhode Island, RI05-1997
Skills
- Program development and strategic planning
- Data analysis and compliance management
- Partnership building and team leadership
- Stakeholder engagement and risk management
- Cross-functional collaboration and performance monitoring
- Product demonstrations and budget oversight
- Staff training and decision-making
- Corporate branding and innovation management
- Critical thinking and resource allocation
Certification
Fair Debt Collection Certified – 2012
Accomplishments
President’s Club – 2008
Timeline
VP, Technology & Product Development
Springboard Non-Profit Credit Counseling, Inc. dba
10.2023 - Current
Part Owner & Director, Program Management
Credit Swag Ventures, Inc.
06.2022 - 09.2023
Director of Program Development
Springboard Social Enterprises, Inc.
05.2018 - 05.2022
Business Development Manager
Springboard Non-Profit Credit Counseling, Inc.
07.2006 - 04.2018
Market & Sales Manager / Office Manager
BK Navigator LLC
07.2005 - 06.2006
Sales Supervisor
Auto Use, Inc.
06.1997 - 06.2005
Bachelor of Science -
University of Rhode Island