HEATHER SHAW
Mentor,OH
Summary
Knowledgeable RN CCM with 5 years' experience working for a managed health organization as a case manager for the under-60 population. Demonstrated ability to foster relationships and coordinate services within the community to provide care to a diverse mix of individuals with various health care needs.
Overview
6
6
years of professional experience
Work History
RN Case Manager
Western Reserve Area on Aging
Cleveland, Ohio
07.2020 - Current
- Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
- Facilitated referrals to community resources for additional support services.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Acted as an advocate for members' needs in various crisis situations.
RN Case Manager Behavioral Health
First Choice Home Health Care
Cleveland, OH
06.2019 - 07.2020
- Provided training and supervision for home health aides and LPNs in accordance with Medicaid and Medicare laws governing home health agencies.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
Education
Associate of Science - Registered Nurse
2013
Associate of Applied Science - Practical Nurse
Skills
- Computer experience working with Guiding Care and Care Intelligence
- Committed to compliance reporting
- Strong professional ethic
- Effective communication
- Multitasking Abilities
- Culturally sensitive
Timeline
RN Case Manager - Western Reserve Area on Aging
07.2020 - Current
RN Case Manager Behavioral Health - First Choice Home Health Care
06.2019 - 07.2020
Bryant & Stratton College - Associate of Science, Registered Nurse
Erwin Technical College - Associate of Applied Science, Practical Nurse
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