Heather Shepherd
Ocala,FL
Summary
I have a strong understanding of hospitality and food and beverage industries. I think of myself as a Personable individual with a strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality it's important to satisfy customers and improve operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Server
Darrell's diner
Ocala, Florida
11.2017 - Current
- l
- Trained new servers on menu items and customer service techniques, enhancing team knowledge and service quality.
- Coordinated with kitchen staff to streamline food preparation and delivery, improving order turnaround time.
- Led team meetings to discuss service strategies, fostering collaboration and enhancing operational efficiency.
- Provided exceptional service to high volume of daily customers.
Barista
Z Beans
Ocala, FL
09.2025 - 12.2026
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Provided exceptional customer service by taking orders and answering questions.
- Operated cash register, processed payments, and managed transactions efficiently.
- Maintained cleanliness and organization of workstations throughout shifts.
- Stocked supplies and managed inventory to ensure product availability.
Education
Dunnellon High
Dunnellon, FLSkills
- Customer service excellence
- Food preparation coordination
- Cash handling
- Inventory management
- Shift management
- Training new staff
- Team leadership
- Customer relationship management
Certification
- Safe we've
Timeline
Barista
Z Beans
09.2025 - 12.2026
Lead Server
Darrell's diner
11.2017 - Current
Dunnellon High