Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Sherman

Coconut Creek,FL

Summary

Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Trainer/Lead Operations Officer

Applause Your Paws
06.2021 - Current
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Managed a team of 5 - 12 trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
  • Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
  • Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.

Assistant Store Manager

PetSmart
03.2020 - 06.2021
  • Managed 4 cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Area Pet Training Instructor

PetSmart
01.2010 - 03.2020
  • Conducted 4 - 8 daily specialized classes such as agility training and therapy dog preparation, offering clients diverse options for further enhancing their pets'' skills.
  • Collaborated with veterinary professionals to ensure the health and well-being of pets during training programs.
  • Conducted private consultations to assess individual pet needs, creating personalized training plans for optimal results.
  • Managed scheduling and logistics for multiple simultaneous classes, ensuring smooth operations at all times.
  • Assisted in the development of new curriculum materials to enhance the effectiveness of existing programs furthering overall successes in pet behavioral changes.
  • Mentored new pet training instructors by sharing knowledge, experience, and best practices in a supportive manner fostering their professional growth.

Pet Training Instructor

PetSmart
08.2006 - 01.2010
  • Evaluated canine temperament through comprehensive assessments which guided recommendations for suitable dog-to-owner matches increasing long-term compatibility rates.
  • Improved pets'' manners and skills by utilizing positive reinforcement techniques during training sessions.
  • Managed scheduling and logistics for multiple simultaneous classes, ensuring smooth operations at all times.
  • Built strong rapport with clients by providing empathetic support and addressing concerns throughout the training process.
  • Expanded clientele base through effective marketing efforts such as social media promotion, events participation, and word-of-mouth referrals.

Pet Care Associate

PetSmart
05.2005 - 08.2006
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.

Education

High School Diploma -

J. P. Taravella High School
Coral Springs, FL
05.2008

Skills

  • Mentoring abilities
  • Team Management
  • Training delivery
  • Coaching Techniques
  • Organizational Leadership
  • Employee Onboarding
  • Operations Management
  • Leading seminars
  • Problem-Solving
  • Time Management

Certification

  • Certified Professional Dog Trainer - Knowledge Assessed (CPDT-KA) (Issued April 2022)
  • Certified Trick Dog Instructor - Do More With Your Dog (Issued July 2023)
  • Dog Behavior Conference - Victoria Stilwell Academy (Issued April 2023)
  • Effective Infectious Disease Control - Merck (Issued March 2022)
  • Understanding Infectious Diseases - Merck (Issued March 2022)
  • CGC Evaluator - American Kennel Club (Issued June 2010)

Timeline

Lead Trainer/Lead Operations Officer

Applause Your Paws
06.2021 - Current

Assistant Store Manager

PetSmart
03.2020 - 06.2021

Area Pet Training Instructor

PetSmart
01.2010 - 03.2020

Pet Training Instructor

PetSmart
08.2006 - 01.2010

Pet Care Associate

PetSmart
05.2005 - 08.2006

High School Diploma -

J. P. Taravella High School

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Heather Sherman