Heather Shifflett
Broadway,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Bookkeeper/Administrative Assistant
Harrisonburg City Public Schools
2022.05 - Current
- Managed school budgets and generated financial reports for management to review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting and entering data.
- Reconciled bank records routinely to verify accuracy.
- Posted daily receipts and payments in accordance with Central Office protocols.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled school bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock level.
Financial and Administrative Coordinator
Shenandoah Pain And Palliative Care Clinic
2020.01 - 2022.04
- Handled patient scheduling, check-in, check-out and processing.
- Addressed questions and managed communications with patients and insurance agents.
- Prepared detailed documents and reports in adherence administrative processes.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Updated patient financial information to guarantee accuracy.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Liaised between patients, insurance companies and billing office.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Director of Scheduling
Dr. James Deacon
2016.06 - 2021.05
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Determined appropriate budget levels and administered expenditures.
- Purchased, organized and distributed supplies for patient and personnel use.
- Built, managed and fostered team-oriented environment.
- Processed new hires, transfers and separations.
- Recruited and screened qualified potential employees.
- Set up orientations and initial training for new employees.
- Created and maintained employee schedule to fill vacancies and ensure 24/hour coverage.
Billing Coordinator
North American Spine And Pain
2017.04 - 2020.01
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Oversaw daily operations for billing department handling $30,000+ per month in payments.
- Completed appeals of denied claims on patient bills.
- Researched and resolved billing discrepancies to enable accurate billing.
- Organized accounts for financial audits and supported audit process.
- Entered details into accounts and tracked payments.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
Education
Associate of Science -
J Sargeant Reynolds Community College
Richmond, VA05.2020
Skills
- Performance Management
- Complex Problem Solving
- Handling Customer Complaints
- Motivational Leadership
- Schedule Coordination
- Decision Making
- Coaching and Mentoring
- Microsoft Office Suite
- Recruitment and Hiring
- Friendly and Relatable
- Goal Setting
- Account Reconciliation
Timeline
Bookkeeper/Administrative Assistant
Harrisonburg City Public Schools
2022.05 - Current
Financial and Administrative Coordinator
Shenandoah Pain And Palliative Care Clinic
2020.01 - 2022.04
Billing Coordinator
North American Spine And Pain
2017.04 - 2020.01
Director of Scheduling
Dr. James Deacon
2016.06 - 2021.05
Associate of Science -
J Sargeant Reynolds Community College
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