Heather Shockey
Fort Wayne,IN
Summary
Knowledgeable data center technician bringing 24 years of DC support. 12 years of experience installing, troubleshooting and maintaining servers and network components. Currently looking to further my skills in a new exciting work environment.
Overview
25
25
years of professional experience
Work History
IT Systems Engineer
Frontier Communications
07.2010 - Current
- Installation, setup, troubleshooting and maintenance of network and server hardware in a 24x7x365 data center
- Installation of network to server cabling using copper, single and multi-mode fiber
- Troubleshooting and replacing hardware components such as memory dimms, hard drives, power supplies and network adapters
- Involved in project planning/implementation/follow up
- Directly involved in the lifecycle management of equipment, from positioning to decommissioning and disposal
- Assisted in disaster recovery remote site hardware installation and maintenance
- Responsible for maintaining hardware inventory records
Technical Support Representative/Specialist
Verizon
06.2000 - 07.2010
- Monitored application and hardware alerts
- Performed health checks of applications
- Setup and monitored outage calls
- Installation of server and network hardware
- Dressed and labeled cables for easy identification and traceability.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
Tape Operator
GTE Data Services
04.1999 - 06.2000
- Loaded and removed tapes from stand alone and silo tape drives
- Performed daily offsite tape vaulting
- Ran daily maintenance reports for tape errors
Education
Associates - Business Administration
Vincennes University
Vincennes, IN06.1997
Skills
- Computer hardware troubleshooting
- Asset Management
- Maintenance and repairs
- Component Installation
- Self-Directed
- Network Troubleshooting
Timeline
IT Systems Engineer
Frontier Communications
07.2010 - Current
Technical Support Representative/Specialist
Verizon
06.2000 - 07.2010
Tape Operator
GTE Data Services
04.1999 - 06.2000
Associates - Business Administration
Vincennes University
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