Heather Shoemaker
Supports Coordinator
Selinsgrove,PA
Summary
Well-organized Supports Coordinator bringing over 19 years managing and overseeing multiple tasks in busy office. Commended for consistently growing through personnel training.
Overview
24
24
years of professional experience
Work History
Supports Coordinator
Columbia Montour Snyder Union Counties BH/ID
Danville, PA
06.2003 - Current
- Referred individuals or family members to community resources or to specialists as necessary
- Filled out and maintained individual related paperwork, including federal and state mandated forms, diagnostic records, and progress notes for 40 individuals
- Learned about new developments in field by reading professional literature, attending courses and seminars, and establishing and maintaining contact with other social service agencies
- Maintained confidentiality of records relating to individual's treatment
- Modified treatment activities and approaches as needed to comply with changes in individual's status
- Monitored, located, and coordinated services for individuals with intellectual disabilities
- Acted as individual's advocate to coordinate required services or to resolve emergency issues in crisis situations
- Monitored income so individuals do not go over eligibility requirements and lose services
- Assisted individuals in completing forms for social security, medical assistance, and SNAP program
- Coordinated meetings for internal and external groups
- Maintained and verified accuracy of records and generated miscellaneous reports
Therapeutic Support Staff
Northwestern Human Services
Sunbury, PA
09.1998 - 06.2003
- Counseled family members to assist them in understanding and dealing with and supporting individuals
- Documented individual’s information, treatment plans, and progress
- Guided clients in development of skills and cognitive behavioral therapy techniques
- Filled out and maintained individual related paperwork, including federal and state mandated forms, diagnostic records, and progress notes
- Collaborated with other staff members to perform clinical assessments and develop treatment plans
- Maintained confidentiality of records related to individual’s treatment
- Guided clients in development of skills and cognitive behavioral therapy techniques
- Tracked progress according to goals for interventions
- Provided crisis support and emergency care for patients
- Supervised afterschool program with 10 students
Education
MS - Exceptionalities
Bloomsburg University
Bloomsburg, PA12.2011
BS - Elementary Education
Bloomsburg University
12.1996
Completed Coursework For Early Childhood Education -
Luzerne County Community College
Skills
- Records Management
- Teamwork and Collaboration
- Relationship Building
- Leading Team Meetings
- Microsoft Office
- Schedule Coordination
- Handling Complaints
- Multitasking and Organization
Timeline
Supports Coordinator
Columbia Montour Snyder Union Counties BH/ID
06.2003 - Current
Therapeutic Support Staff
Northwestern Human Services
09.1998 - 06.2003
MS - Exceptionalities
Bloomsburg University
BS - Elementary Education
Bloomsburg University
Completed Coursework For Early Childhood Education -
Luzerne County Community College
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