Heather Smith
Forest,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Owner
Fleur By Heather LLC
Forest, VA
02.2018 - Current
- Managed day-to-day business operations.
- Built meaningful relationships with couples who have chosen me to deliver specific element of their wedding effectively and on time.
- Consulted with each couple to assess needs and propose best options that will work within their budget.
- Ability to research alternative choices to ensure budget was met, thus improving relationships with each couple.
- Award winning Wedding and Event Florist, 3 years running.
Intake Coordinator
Lynchburg Humane Society
Lynchburg, VA
12.2015 - 01.2018
- Successfully ran Intake department to include owner surrender pets, Animal Control cases and found pets.
- Documented animal behavioral, medical information, if possible, any valuable information from previous owners that will help aide successful adoption process.
- Completed intake assessment forms on each animal brought into LHS.
- Trained, supervised 6 team members daily.
- Maintained database of missing and found pets.
Lead Floral Designer
Happy Plant Florist
Lynchburg, VA
02.2005 - 11.2015
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Maintained daily and weekly orders needs from floral wholesale companies.
- Trained new delivery drivers and designers, to ensure continuity at every position.
- Supervised 5 designers, 2 delivery drivers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Education
Personnel Specialist -
United States Air Force BMT
San Antonio, TX10.1991
High School Diploma -
Hamilton Central School
Hamilton, NY06.1991
Skills
- Originality and Creativity
- Planning and Execution
- Focus and Follow-Through
- Financial Transactions
- On-Time Project Delivery
- Administering Social Media Accounts
- Correspondence Writing
- Customer Relations
- Product Transportation
- Supervising Employees
- Special Promotions Planning
- Workflow Schedules
- Layout Planning
- Advertising Campaign Development
Timeline
Owner
Fleur By Heather LLC
02.2018 - Current
Intake Coordinator
Lynchburg Humane Society
12.2015 - 01.2018
Lead Floral Designer
Happy Plant Florist
02.2005 - 11.2015
Personnel Specialist -
United States Air Force BMT
High School Diploma -
Hamilton Central School
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