Heather Smith
Verona,VA
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, including a notable tenure at Amazon. Excelled in optimizing warehouse operations and enhancing team performance at Bojangles', demonstrating exceptional time management and interpersonal skills. Proven track record in reducing food waste by implementing efficient inventory management strategies, underscoring a commitment to operational excellence and sustainability.
Knowledgeable Receiving Associate with solid background in inventory management and logistics. Successfully managed timely and accurate receipt of goods, contributing to efficient warehouse operations. Demonstrated organizational and problem-solving skills to ensure seamless workflow and maintain stock integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Taco Bell
01.2025 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant General Manager
Taco Bell
01.2025 - Current
Receiving Associate
Amazon
07.2023 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
Shift Supervisor
Wendy's
12.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Crew Member
McDonald's
03.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
04.2021 - 03.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Nutrition Services Assistant
Augusta Health
10.2019 - 02.2020
- Reduced food waste with careful inventory management and meal preparation strategies.
- Increased mealtime satisfaction by accommodating special requests whenever possible, within the constraints of dietary guidelines.
- Enhanced the nutritional quality of meals served by incorporating fresh, whole ingredients into recipes.
- Participated in department meetings and contributed valuable input to enhance overall nutrition services operations.
- Contributed to successful health inspections by adhering to stringent cleanliness protocols at all times in the kitchen area.
Education
High School Diploma -
Wilson Memorial High School
Fishersville, VA06.2015
Skills
- Warehouse safety
- Scheduling
- Loading and unloading
- Shipping procedures
- Stock rotation
- Hand jack use
- Pallet jack use
- Time management
- Punctual and reliable
- Interpersonal skills
Certification
Serve-Safe Manager
Timeline
Assistant General Manager
Taco Bell
01.2025 - Current
Assistant General Manager
Taco Bell
01.2025 - Current
Receiving Associate
Amazon
07.2023 - Current
Shift Supervisor
Wendy's
12.2022 - 06.2023
Crew Member
McDonald's
03.2022 - 12.2022
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
04.2021 - 03.2022
Nutrition Services Assistant
Augusta Health
10.2019 - 02.2020
High School Diploma -
Wilson Memorial High School
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