Heather Smith
Berlin,CT
Summary
Experienced technician skilled in providing exceptional care to animals and supporting veterinary teams in clinical practices. Committed to enhancing patient and client experiences while willingly accepting additional duties to improve hospital efficiency. After 8 years of management experience, I'm seeking to move into a role focused on client and patient care.
Overview
36
36
years of professional experience
Work History
Veterinary Technician/Veterinary Hospital Manager
Animal Hospital of Berlin
05.2002 - Current
- Client education including preventive care, vaccine schedules and recommendations, preventatives, addressing client concerns with patient behavior, training and grooming
- Assisted in euthanasia procedures with compassion, providing emotional support to pet owners during difficult times.
- Patient restraint, phlebotomy, taking radiographs
- Run in house laboratory tests and maintain equipment
- Presenting estimates to clients and conveying doctor recommendations
- Inventory
- Problem solving and troubleshooting equipment
- Answering phones, scheduling appointments and addressing any client concerns
Veterinary Technician
Middletown Veterinary Hospital
07.1989 - 05.2002
- Managed time-sensitive tasks while maintaining high-quality patient care during busy shifts at the clinic.
- Monitored patients during surgery
- Administered medications to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Patient restraint
Education
Associate of Science - Veterinary Technician Program
Becker Junior College
Leicester, MA05-1989
Skills
- Medical history collection
- Medication administration
- Client education
- Patient restraint
- Collaborating with and assisting team members
- Time management
- Problem solving
Timeline
Veterinary Technician/Veterinary Hospital Manager
Animal Hospital of Berlin
05.2002 - Current
Veterinary Technician
Middletown Veterinary Hospital
07.1989 - 05.2002
Associate of Science - Veterinary Technician Program
Becker Junior College
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