Heather Smith
City of La Follette,TN
Summary
Analytical business professional with experience in insurance operations, risk evaluation, and financial decision support. Currently pursuing a Bachelor of Science in Finance with coursework in data analytics, business intelligence, and operations management. Skilled in interpreting complex data, evaluating risk exposure, and supporting strategic business decisions through analytical insights. Experienced working in high-volume environments requiring strong attention to detail, regulatory compliance, and problem resolution.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Insurance Advisor / Sales Representative
Progressive Insurance
City of La Follette, Tennessee
06.2024 - Current
- Supported insurance decision-making through coverage analysis, policy interpretation, and risk evaluation, ensuring alignment with underwriting guidelines and regulatory standards.
- Analyze policy structures, risk exposure, and coverage options to help customers make informed insurance decisions.
- Interpret underwriting guidelines and resolve complex policy issues through detailed review of account information and documentation.
- Managed high-volume customer interactions with strong attention to detail, ensuring compliance with company policies.
- Collaborated with internal departments to resolve policy discrepancies, ensuring accurate documentation.
- Utilize internal systems and data to review account activity and explain policy impacts.
Insurance Sales Representative
Direct Auto Insurance
Jacksboro, Tennessee
02.2022 - 05.2024
- Streamlined insurance operations through policy review, coverage verification, and risk-related documentation in high-volume environment.
- Analyzed policy details to ensure coverage accuracy and regulatory compliance.
- Identified coverage discrepancies and documentation gaps prior to binding policies or making changes.
- Gained in-depth understanding of underwriting guidelines, insurance risk factors, and regulatory requirements to enhance policy accuracy.
Production Lead / Manufacturing Team Lead
3M
Clinton, Tennessee
10.2019 - 02.2022
- Oversaw daily production operations in a high-volume manufacturing environment while ensuring compliance with safety standards, quality procedures, and production targets.
- Coordinated workflow and task assignments to enhance operational efficiency and achieve production schedules.
- Monitored production processes for compliance with standardized procedures and quality control standards.
- Trained new employees and contributed to team performance improvements in the manufacturing environment.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UTSkills
- Risk Assessment
- Regulatory Compliance
- Financial Analysis
- Financial modeling
- Forecasting
- Business Analysis
- Operations Analysis
- Process Improvement
- Decision Support
- Data Analysis
- Business intelligence
- Data Visualization
- Microsoft Excel
- SQL
- Power BI
- Tableau
- Process Coordination
- Cross-functional teamwork
Certification
Tennessee Personal Lines Insurance License
Timeline
Insurance Advisor / Sales Representative
Progressive Insurance
06.2024 - Current
Insurance Sales Representative
Direct Auto Insurance
02.2022 - 05.2024
Production Lead / Manufacturing Team Lead
3M
10.2019 - 02.2022
Bachelor of Science - Finance
Western Governors University