Heather Smith
Conway,SC
Summary
Highly organized and detail-oriented Administrative Assistant with more than 5 years experience supplying thorough, organized administrative support.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Horry County
07.2023 - Current
- Handled customer questions and concerns courteously and professionally.
- Answered constant flow of customer calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assist customers with application process and retrieving necessary documents required.
- Registered mobile homes, issue moving permits, transfer ownership.
Estimator
Cascades Auto Body
08.2012 - 05.2023
- Write insurance and non insurance collision estimates
- Write estimates in CCCOne estimating system
- Contact insurance companies on supplements
- Keep customers updated during repair process
Program Director/Coach
Dulles Gymnastics Academy
09.2011 - 08.2012
- Set up recreational program guidelines
- Trained new coaches on program guidelines and spotting techniques
- Set class schedule and employee schedules
Coach
Gymini Gymnastics Club
06.1996 - 08.2012
- Coached recreational gymnastics classes (boys & girls) for ages 2yrs - 16yrs
- Coached competitive gymnastics for Levels 4-7 (all apparatus's)
- Spotted gymnast on new skills
- Attended USAG congress to stay current on materials, rules, spotting techniques, etc.
Administrator
Ashburn Soccer Club
09.2008 - 09.2011
- Was responsible for all daily administrative duties
- Set up online registration seasonally as well as updated hard copy registration form and distributed to all local schools
- Assigned teams and coaches for approximately 1000 players per season
- Set practice/game/tournament schedules
- Coordinated vendors/shuttle buses/awards for end of season tournaments
- Ran background checks on all adults participating in the league
- Hosted coaches meetings and distributed all rules/materials needed for season
- Ordered uniforms and equipment
- Updated and maintained website
- Answered all phone calls and emails daily
Education
High School Diploma -
Herndon High School
Herndon, VA1995
Skills
Professional phone etiquette Flexible
Excellent communication skills Self starter
Articulate and well-spoken
Customer service-oriented
Excellent planner and coordinator
Pleasant demeanor
Timeline
Customer Service Representative
Horry County
07.2023 - Current
Estimator
Cascades Auto Body
08.2012 - 05.2023
Program Director/Coach
Dulles Gymnastics Academy
09.2011 - 08.2012
Administrator
Ashburn Soccer Club
09.2008 - 09.2011
Coach
Gymini Gymnastics Club
06.1996 - 08.2012
High School Diploma -
Herndon High School
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