Heather Coleman
Lima,Ohio
Summary
Knowledgeable in omni fulfillment with proven background in leading operational teams to streamline processes and enhance efficiency. Successfully implemented initiatives that improved workflow and resource management. Demonstrated leadership and strategic thinking in driving team performance and operational excellence.
Overview
11
11
years of professional experience
Work History
Operations Lead
Kohl's
Lima, OH
03.2022 - Current
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Implemented process improvements that enhanced workflow productivity and reduced operational delays.
- Trained and mentored team members on best practices for inventory management and customer service.
- Coordinated cross-functional teams to streamline communication between departments, improving overall performance.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Omni Lead
Macy's
Lima, OH
07.2015 - 06.2020
- Ensured compliance with company policies and operational standards, maintaining high levels of performance across departments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Trained and mentored staff on best practices for customer engagement and service excellence.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Lima Senior
Lima, OH05.2010
Skills
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
- Team leadership
- Effective communication
- Decision-making
- Self motivation
Timeline
Operations Lead
Kohl's
03.2022 - Current
Omni Lead
Macy's
07.2015 - 06.2020
High School Diploma -
Lima Senior