Heather Springer
Horace,ND
Summary
Loyal employee looking for employment that caters to ensuring guest satisfaction and being part of a dedicated team.
Overview
12
12
years of professional experience
Work History
Bartender/Server
Rusty Bull Roadhouse
Apple Valley
03.2021 - 01.2025
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender/Server/Trainer/Key Lead
Original Roadhouse Grill
Victorville
03.2013 - 01.2025
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Math/science And Criminal Justice
Victor Valley College
Victorville, CA01-2012
Skills
- Bar restocking
- Patience and tolerance
- Anticipating guest needs
- Service-oriented mindset
- Responsible alcohol service
Timeline
Bartender/Server
Rusty Bull Roadhouse
03.2021 - 01.2025
Bartender/Server/Trainer/Key Lead
Original Roadhouse Grill
03.2013 - 01.2025
Math/science And Criminal Justice
Victor Valley College