Hi, I’m
Heather Steines
East Dubuque,IL
Summary
Detail-oriented professional with experience in leave administration, claims support, and healthcare documentation. Skilled in employee relations, calendar management, and accurate system updates. Known for monitoring deadlines, coordinating with employees and managers, and maintaining compliance across sensitive casework to reduce errors and keep processes moving.
Overview
19
years of professional experience
Work History
Sedgwick CMSDubuque, IA
Leave of Absence Coordinator
11.2025 - 09.2026
Job overview
- Reviewed FMLA, ADA, and company policies to determine leave eligibility and next steps.
- Reviewed FMLA and company policies to determine leave eligibility and next steps.
- Processed disability and accommodation requests while verifying medical certification completeness.
- Communicated with employees, managers, and providers to clarify leave requirements and return-to-work details.
- Updated case files in HR systems with confidential notes, status changes, and supporting documentation.
- Monitored leave timelines and sent follow-up notices to maintain compliance and case progression.
Sedgwick CMSDubuque, IA
Claims Assistant
01.2022 - 11.2025
Job overview
- Entered claim details into case management systems with careful attention to accuracy and completeness.
- Processed incoming claims documentation and routed files to appropriate adjusters for timely review.
- Reviewed correspondence, medical notes, and supporting records to maintain organized claim files.
- Coordinated follow-up tasks, ensuring deadlines, diary items, and pending requests stayed on track.
- Prepared files, letters and notices.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
Hospice of DubuqueDubuque, IA
Hospice Aide
12.2007 - 10.2021
Job overview
- Monitored vital signs and observed patient condition, promptly reporting changes to nursing staff.
- Provided personal care, bathing, grooming, and dressing support aligned with individualized hospice care plans.
- Assisted with mobility, transfers, and repositioning to promote comfort and prevent skin breakdown.
- Documented care activities accurately, ensuring timely updates for interdisciplinary team communication.
- Maintained infection control standards while delivering safe, respectful bedside support.
- Supported families with compassionate end-of-life care, reinforcing patient dignity and comfort.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
Education
University of PhoenixTempe, AZ
Associate of Arts from Medical Records
University Overview
- Honor Roll [Semester and Year]
Rockford Business CollegeRockford, IL
Medical Assisting from Diploma in Medical Assisting
Skills
- Microsoft Office
- Recordkeeping
- Insurance claims
- Adaptability
- Confidentiality
- Microsoft office
- Calendar management
- Multitasking
- Reliability
- Leave administration
- FMLA regulations
- Employee reintegration
- Willingness to learn
- Teamwork and collaboration
Timeline
Leave of Absence Coordinator
Sedgwick CMS
11.2025 - 09.2026
Claims Assistant
Sedgwick CMS
01.2022 - 11.2025
Hospice Aide
Hospice of Dubuque
12.2007 - 10.2021
University of Phoenix
Associate of Arts from Medical Records
Rockford Business College
Medical Assisting from Diploma in Medical Assisting