Heather Stevens
Myrtle Beach,SC
Summary
Detail-oriented Administrative Professional with proven experience in daily operations, scheduling, and customer communication within fast-paced environments. Committed to enhancing workflow efficiency and providing reliable administrative support. Pursuing a Corporate Administrative role that requires exceptional organization and operational coordination.
Overview
3
3
years of post-secondary education
21
21
years of professional experience
Work History
Administrative & Operations Support
Panera Bread
Rochester Hills, MI
01.2005 - 01.2026
- Oversaw daily operational workflows, coordinated shift coverage, and maintained organized communication across teams, ensuring consistent business performance.
- Managed high-volume communication, resolved issues professionally, and supported a positive customer and employee experience.
- Developed weekly schedules aligned with labor targets, improving workflow efficiency, reducing overtime costs, and ensuring reliable coverage during peak periods.
- Identified workflow issues and implemented solutions to maintain smooth operations and minimize disruptions.
- Prepared and maintained accurate records including inventory logs, incident reports, and employee documentation with strict attention to detail and confidentiality.
- Entered and tracked inventory, sales, and performance metrics using digital systems, ensuring accuracy and timely reporting.
- Delivered structured training for new hires, improving onboarding consistency and strengthening team readiness.
- Balanced multiple administrative responsibilities while ensuring accuracy, professionalism, and attention to detail.
Education
Associate of Applied Science - Business Administration
Horry Georgetown Technical College (HGTC)
Myrtle Beach, SC 09.2026 - 09.2026
Some College (No Degree) - Fashion Marketing
Western Michigan University
Kalamazoo, MI 09.2002 - 05.2005
Skills
- Administrative operations
- Office coordination
- Data management
- Workflow improvement
- Inventory management
- Workforce planning
- Calendar management
- Microsoft Office Suite (Excel, Outlook, Word)
- Google Workspace
- Onboarding support
- Customer communication
Additional Information
- Strong interest in corporate administrative operations and office management
- Known for reliability, organization, and consistent follow-through
- Comfortable with structured workflows, documentation, and professional communication
Timeline
Associate of Applied Science - Business Administration
Horry Georgetown Technical College (HGTC)
09.2026 - 09.2026
Administrative & Operations Support
Panera Bread
01.2005 - 01.2026
Some College (No Degree) - Fashion Marketing
Western Michigan University
09.2002 - 05.2005