Heather (Stark) Stewart
Eau Claire,WI
Summary
Dynamic Leader with extensive experience in team management, strategic planning, and operational organization. Proven ability to empower employees to enhance daily operations while surpassing customer expectations. Specialized in technology roles with a focus on automation and migration, coupled with strong problem-solving capabilities. Dedicated to promoting collaboration and continuous learning to achieve organizational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Employer Client Liaison
United Healthcare
Eau Claire, Wisconsin
05.2024 - Current
- Developed comprehensive Connector Model playbook spanning 18 departmental areas.
- Streamlined and automated scheduling processes, enabling project recovery from red status to green status.
- Streamlined over 170 scheduled reports into a single PowerBI dashboard.
- Acted as the main liaison for employer clients, meeting their needs and expectations.
- Established robust connections with employer clients to drive long-term collaboration.
- Collaborated with internal teams for prompt resolution of client issues.
- Communicated product updates, service enhancements, and regulatory modifications to clients.
- Enhanced client satisfaction by locating and implementing process improvements.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Manager Data Engineering
United Healthcare
Eau Claire, WI
01.2021 - 04.2024
- Implemented Agile methodologies for cross-functional teams, driving collaboration and productivity.
- Managed Oracle's DWAAS integration, enhancing efficiency and monitoring activities daily.
- Developed and deployed automated reporting systems, leveraging PLSQL, SAS, MSSQL, SSRS, SSIS, and Tableau.
- Directed multifaceted projects and streamlined reporting processes, reducing counts significantly (from approximately 4,000 to approximately 400).
- Designed and implemented automated client enrollment solutions with multi-process capabilities.
- Optimized team priorities and strategies to address complex business and operational challenges.
- Led and inspired teams, improved productivity, resolved disputes, and ensured customer satisfaction.
- Built high-performing teams through recruitment, onboarding, performance evaluations, and coaching.
- Created data-driven stories and comprehensive reports for senior management.
Sr. Business Analyst/Data Engineer
United Healthcare
Eau Claire, Wisconsin
01.2014 - 01.2021
- Streamlined REEFIT workflows, reducing 40 hours of weekly FTE time.
- Maintained and enhanced over 4,000 reports across multiple categories such as REEFIT and group to individual level data.
- Assessed diverse tools, technologies, and best practices for integration within company's data engineering.
- Created, validated, and implemented standard and custom reports utilizing PLSQL, SAS, MSSQL, SSRS.
- Developed and sustained automation solutions for repeatable reporting tasks.
- Guided team members in methodologies and processes.
- Collaborated with internal and external customers to gather requirements for new report requests.
- Constructed and deployed comprehensive business information strategies.
- Generated reports, conducted analysis, and created business presentations for leadership team.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Employer Installation Specialist
United Healthcare
Eau Claire, WI
01.2012 - 01.2015
- Worked with internal and external customers to implement automated enrollment processes.
- Present and test new enrollment files using proprietary, 834-5010, or X-Tool layouts.
- Managed FTP, SFTP, PGP-over-FTP, and HTTPS connections.
- Develop and manage EETT and EEMS profiles for electronic file automation.
- Led processing training sessions with stakeholders.
- Created tailored solutions for clients with specific needs, leading to higher customer retention.
- Optimized processes for installations, increasing time management effectiveness.
Escalations Analyst
United Healthcare
Eau Claire, WI
01.2009 - 01.2012
- Resolved complex member issues through comprehensive research and solution implementation.
- Collaborate with CTM team and customer to address identified issues.
- Ensured adherence to HIPAA, CMS regulations, and company policies.
- Managed and resolved more than 40 escalations weekly.
Education
Associate of Science - Registered Nursing
Chippewa Valley Technical College
Eau Claire, WI01-2014
Bachelor of Science - Business Administration
University of WI
Eau Claire, WI01-2005
Skills
- Project and client relationship management
- Process improvement and reporting automation
- Agile methodologies and cross-functional collaboration
- Advanced analytics, data analysis, and data validation
- Technical Communication Skills
- Documentation, technical writing, and communication (written/oral)
- Workflow and automation solutions
- Empathy and interpersonal skills
- Power BI and Tableau
- Expertise in Query Languages
- ETL processes and workflow automation
- Statistics, SAS, and Excel functions
- Business intelligence tools and data collection management
- Snowflake SQL Proficiency
- Creation and Adjustment of ECG Configurations
Additional Experience
- Dietary Manager, Clairemont Nursing and Rehabilitation
- Residence Director, Our House Memory Care
- Administrator Intern, Lodi Good Samaritan Center
Certification
Additional Courses to Enhance Learning:
LinkedIn: Snowflake SnowPro Core Cert Prep
LinkedIn: Data Engineering with dbt from
Administration Bachelor's
Registered Nurse: 2208130
References
References available upon request.
Timeline
Employer Client Liaison
United Healthcare
05.2024 - Current
Manager Data Engineering
United Healthcare
01.2021 - 04.2024
Sr. Business Analyst/Data Engineer
United Healthcare
01.2014 - 01.2021
Employer Installation Specialist
United Healthcare
01.2012 - 01.2015
Escalations Analyst
United Healthcare
01.2009 - 01.2012
Associate of Science - Registered Nursing
Chippewa Valley Technical College
Bachelor of Science - Business Administration
University of WI
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