Heather Still
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry, and looking to expand into the digital world. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Discover Chiropractic - Dr Brian Clark
Austin, TX
05.2023 - Current
- Scheduled appointments for patients both in person and over the phone.
- Explained treatment procedures and physicians' instructions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Compiled and organized patient records, ensuring confidentiality and compliance.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Greeted patients, verified insurance and collected co-payments.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Ensured cleanliness of equipment used during treatments.
- Maintained cleanliness and organization of the office and treatment areas.
- Assisted with marketing efforts, including social media management and event planning.
- Input patient data into medical software and provided appropriate updates to records.
- Operated therapeutic equipment under chiropractor supervision.
- Facilitated patient communication, providing education on treatment plans.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Educated patients about chiropractic care to help achieve health goals.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Keyholder
Once Upon A Child
09.2021 - 07.2024
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 4 days per week by counting registers, storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Accepted and processed customer returns.
- Provided sales feedback to management to address concerns in sales reports.
- Directed customers to correct store locations.
- Tracked and prioritized work orders to meet daily production requirements
- Broke down boxes and disposed of trash.
- Rotated stock according to dates and protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Delivery Driver
DoorDash
05.2020 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Completed routine maintenance on truck to keep in working order.
Chiropractic Assistant
Discover Chiropractic & Wellness
03.2016 - 03.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed electric muscle stimulation, massage and mechanical traction.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Inputted patient data into office's computer system using Eclipse and checked all information for accuracy.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient pulse oximetry.
Nursing Assistant
Wyoming Springs Assisted Living & Memory Care
06.2015 - 03.2016
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Education
Some College (No Degree) - Nursing Science
Central Texas College
Killeen, TXSkills
- Money-handling abilities
- Service standard compliance
- Recordkeeping strengths
- Good listening skills
- Account management
- Creative problem-solving
- Proficient in Microsoft
- Proficient in AccountEdge
- Proficient in Eclipse
- Proficient in ChiroTouch
- Customer service
- Data entry
- Therapeutic equipment operation
- Insurance verification
- Patient education
- Marketing support
- Appointment scheduling
- Billing support
- Healthcare compliance
- Cleaning and sanitizing
- Willingness to learn
- Patient care
Certification
- Certified Nurse Aide 2009
- Certified Medication Aide 2011
- CPR Certified 2024
Timeline
Chiropractic Assistant
Discover Chiropractic - Dr Brian Clark
05.2023 - Current
Keyholder
Once Upon A Child
09.2021 - 07.2024
Delivery Driver
DoorDash
05.2020 - 09.2021
Chiropractic Assistant
Discover Chiropractic & Wellness
03.2016 - 03.2020
Nursing Assistant
Wyoming Springs Assisted Living & Memory Care
06.2015 - 03.2016
Some College (No Degree) - Nursing Science
Central Texas College
Similar Profiles
Rebekah HilbishRebekah Hilbish
Professional Nanny at Dr. Brian Ford And Dr. Jessica McGarityProfessional Nanny at Dr. Brian Ford And Dr. Jessica McGarity
Ethan CarmenEthan Carmen
Undergraduate Research Assistant at Dr. Brian Irving’s Exercise Physiology LabUndergraduate Research Assistant at Dr. Brian Irving’s Exercise Physiology Lab
Diane HalibozekDiane Halibozek
Receptionist and Recall Coordinator at Dr. Brian Bottaro, DMDReceptionist and Recall Coordinator at Dr. Brian Bottaro, DMD