Heather Stolzenburg
Abilene,Ks
Summary
My 20 years in the medical field have taught me that one of my primary jobs is to anticipate the patient's needs and help them understand what I am doing and why I am doing it. Making sure they are comfortable and at ease as much as possible before they go through a stressful procedure is one of my greatest strengths. This skill can be applied to any job and in everyday life situations. It will help me in prioritizing, anticipating problems, and helping me to do the best job that I can do. Giving great patient care is the same as customer care. Everyone can be a "customer"; so my day starts with seeing how I can help my employees get through their day a little easier. I do this by making rounds several times a day to see if I can help in any way or if they are needing anything.
I am a very fast learner, and I work well with a group or by myself. I'm a person who likes to have fun while working, but works hard at the same time. I try to lead by example. I am not afraid to work, and if I am able to help, then I will jump in.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
Konza Prairie Community Health Center
Junction City, KS
06.2024 - Current
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Managed communication between departments to streamline information sharing and collaboration.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed the Admin email account by organizing incoming messages and responding promptly to inquiries.
- Pulling weekly audits to ensure information is accurate in the patients EHR
- Resolved customer complaints in a timely manner while upholding company standards.
- Supervisor over the Patient Access Representatives (Medical Receptionist)
- Greeting Patients and assisting pt with the check-in process as needed
- Ensuring we are collecting all HRSA required documentation and uploading it into our EHR
- Served as a Pod Receptionist during staff shortages.
- Assisting in the Lab as a Phlebotomist as needed
Director of Nutritional Services
OPAA!
Abilene, Kansas
12.2022 - 06.2024
- Oversee all aspects of food service within the 5 schools in my district
- Continued direct administration, planning, assessing, implementing, and evaluating the food program to ensure we are compliant with state regulation, as well as meeting the needs of the staff and students in the district.
- To ensure the presentation and quality of food is meeting Opaa standards.
- Develop cost effective menus
- Implemented policies to enhance risk management and promote safety standards within the organization.
- Working with district liaison to meet goals and to ensure contract compliance, to execute monthly billing, to make sure that everyone is happy, and to see if we need to make any changes.
- Hiring, and training new employees. Helping to open new districts that are now partnered with Opaa. Maintaining certification regulations set by the state.
Kitchen Manager/Assistant Director
OPAA!
08.2020 - 12.2022
- Head cook / Assistant Director
- Preparing meals and snacks for students and teachers using USDA guidelines
- Coordinated daily supply needs to ensure staff efficiency
- Trained new employees on kitchen procedures and safety protocols
- Managed weekly orders to align with menu requirements
- Fostered a positive work atmosphere to enhance team morale
- Ensuring all schools are staffed and running smoothly
Phlebotomist
Stormont Vail Health
04.2015 - 08.2020
- Obtain blood samples and swabs from patients
- Confirmed and documented orders from doctors to ensure accuracy and compliance with medical requirements.
- Helped patients achieve a relaxed experience by alleviating anxiety before procedures.
- Trained new students and employees on procedures and patient interaction, focusing on techniques for managing challenging blood draws and anxious patients.
- Maintain a clean and organized lab
- Ordered supplies and maintained inventory to ensure availability without overstocking.
Pharmacy Technician
Stormont Vail Health
04.2008 - 04.2015
- Transcribe and fill prescriptions for patients
- Make IV bags for inpatients and Cancer treatments
- Reviewed and updated medication lists with patients to ensure accuracy and adherence.
- Restocked Omnicells at nurses' stations to ensure availability of medications.
- Assisted patients in accessing affordable prescriptions through Patient Assistance programs.
Medical Assistant
Salina Family HealthCare
09.2005 - 12.2007
- Check in patients, check and record vitals and update their chart
- Assist the Physician during in-office medical procedures and minor surgeries
- Assisted nurses and physicians in delivering patient care
- Performed blood draws and lab testing to support diagnostic procedures
- Perform EKGs, Spirometry, and Bladder scans
- Clean and sterilize all instruments and equipment used during procedures
- Conducted patient appointments to guide them through assistance programs for medications
- Achieved CPR certification to provide critical support in emergency situations
ER Specialty Technician
Salina Regional HealthCare
08.2000 - 09.2005
- Assist the Physician during procedures
- Perform EKGs, blood draws, splinting, and patient transport to other depts and inpatient rooms.
- Check in patients, take vitals and relay information to nurse
- Supported nurses and physician in delivering patient care
- Completed CPR certification course
- Maintained cleanliness and stocked supplies in treatment rooms
- Trained new employees on procedures and protocols
- Order supplies for ER
- Organize and prepare work schedule for all techs
Education
EMT-B -
Salina VoTech
Salina, KS05-2000
High School Diploma -
Holy Highway Christian Academy
New Boston, TX05-1993
Skills
- EHR Management
- Patient scheduling
- Appointment scheduling
- Front desk reception
- Phlebotomy techniques
- Patient comfort
- Data entry
- Customer care
- Reception duties
- Problem-solving
- Team leadership
- Leading by example
- Quick learning
- Needs anticipation
- Teamwork
- Work environment
- Conflict resolution
- Patient care coordination
Certification
CPR Certification
Timeline
Clinic Coordinator
Konza Prairie Community Health Center
06.2024 - Current
Director of Nutritional Services
OPAA!
12.2022 - 06.2024
Kitchen Manager/Assistant Director
OPAA!
08.2020 - 12.2022
Phlebotomist
Stormont Vail Health
04.2015 - 08.2020
Pharmacy Technician
Stormont Vail Health
04.2008 - 04.2015
Medical Assistant
Salina Family HealthCare
09.2005 - 12.2007
ER Specialty Technician
Salina Regional HealthCare
08.2000 - 09.2005
EMT-B -
Salina VoTech
High School Diploma -
Holy Highway Christian Academy