Overview
Work History
Education
Professionaloverview
Awardsrecognitionaffiliations
Careerfocus
Affiliations
Timeline

Heather Strother

Providence,RI

Overview

15
15
years of professional experience

Work History

Marketing & Communications First Line Risk Manager

Citizens
07.2015 - Current
  • Review bank advertisings regulatory
  • Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
  • Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.

Developed short-term goals and long-term strategic plans to improve risk control and mitigation. Review

OPS Manager II – Contract Specialist

Citizens Bank, N.A.
10.2013 - 08.2015
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.

Control Testing Analyst

Citizens Bank, N.A.
08.2013 - 10.2013
  • Streamlined the testing process by creating reusable test cases for future projects.

Compliance Specialist

Citizens Bank, N.A.
01.2010 - 01.2012

Education

Certificate in MicroSoft Office Suite applications – Intermediate Level -

Systemetrics, Cranston, RI
12.2009

Matriculated in Business Administration -

Husson University, Bangor, ME
05.1993

Professionaloverview

  • Conducted ongoing weekly meetings to create awareness, provide guidance and suggest best practices when managing vendor relationships from a cost perspective. (Procurement)
  • Developed and rolled out training to a new team of Contract Specialists to promote a mature vendor management program centralized within the Business Line. (Leadership)
  • Collaborated with internal and external stakeholders while managing the third party management contract lifecycle, including SLA monitoring, on boarding and exiting relationships for a large vendor portfolio. (Vendor Management)
  • Enforced legal remedies under the contract through liquidation, loss mitigation, foreclosure and litigation to ensure reasonable payment arrangements and/or return of group assets. (Litigation, Foreclosure & Asset Recovery)
  • Addressed information security failures through remediation of Third Party Assurance findings. (Third Party Assurance)
  • Performed testing and gap analysis with regard to critical functions, systems and applications that require recovery in the event of a business interruption. (Business Resumption)
  • Tracked loss events impacting profitability and general ledger on collection and recovery accounts in accordance with Basel II requirements. (Loss Events)
  • Executed control testing to identify operational failures within the business to adhere to RBS Group standards and regulatory obligations. (Control Testing)
  • Performed Quality Control Reviews to ensure compliance with divisional policies and procedures. (Quality Control)

Awardsrecognitionaffiliations

  • Good Banking Award from DMMFO OVMO, 12/01/13
  • Good Banking Awards from DMMFO, 09/01/12
  • Certificate of Appreciation from Ray Peloso DMMFO EVP and Consumer Finance Division, 12/01/11
  • Employee Spotlight Award, 12/01/11
  • CIA Citation, 05/01/03, recognized for 'living by the CREDO' by EVP, Chris Downs in Warwick, RI.
  • Community Services Leader Award, 01/01/97, issued by the HELP coalition.

Careerfocus

Coordinates the initiation, development and/ or implementation of an effective vendor management program that will integrate a strong risk management framework.

Affiliations

Juneteenth RI- 2019 - 2023

Timeline

Marketing & Communications First Line Risk Manager - Citizens
07.2015 - Current
OPS Manager II – Contract Specialist - Citizens Bank, N.A.
10.2013 - 08.2015
Control Testing Analyst - Citizens Bank, N.A.
08.2013 - 10.2013
Compliance Specialist - Citizens Bank, N.A.
01.2010 - 01.2012
Systemetrics - Certificate in MicroSoft Office Suite applications – Intermediate Level,
Husson University - Matriculated in Business Administration,

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Heather Strother