Heather Swain
Stillwater
Summary
Event management professional, skilled in orchestrating memorable and seamless events. Adept at coordinating with vendors, managing logistics, and maintaining timelines. Known for exceptional team collaboration, adaptability, and achieving results. Proficient in event planning, budgeting, and client relations.
Overview
8
8
years of professional experience
Work History
Event Coordinator
Oklahoma State University
Stillwater, OK
09.2023 - Current
- Oversaw event planning and execution for undergraduate admissions and recruitment at Oklahoma State University. Assisted in managing a team of 60+ tour guides to enhance visitor engagement. Managed large-scale events accommodating between 300 and 3000 attendees, ensuring seamless operations.
Business Owner
Heather Rachelle Events
Stillwater, OK
08.2020 - Current
- Led event planning initiatives as a business owner since August 2020. Cultivated strong relationships with clients to deliver personalized wedding experiences. Oversaw all operational elements to maintain high standards of service and client satisfaction.
Admin Asst. to Gift Processing Coordinator
Northern Oklahoma College
Tonkawa, OK
09.2021 - 09.2023
- Achieved seamless event execution through effective support in development and community relations department at NOC. Enhanced team collaboration and engagement, contributing to a positive work environment. Streamlined gift processing operations, ensuring accurate handling of receipts and funds as coordinator. Strengthened board operations as secretary, facilitating impactful governance and decision-making.
Retail Sales Coordinator
Oklahoma Panhandle State University
Guymon, OK
01.2021 - 09.2021
- Oversaw retail store operations at university, fostering a collaborative environment among student workers. Developed strategies to enhance store performance and customer satisfaction. Championed initiatives to elevate store visibility and engagement within the campus community.
Customer Service Rep
RCB Bank
Stillwater, OK
07.2018 - 12.2020
- Led customer service initiatives as a representative, resolving account-related issues and enhancing customer experience. Promoted to lead teller, responsible for managing teller team, including training and scheduling. Oversaw vault and ATM operations, implementing processes that improved branch performance and service delivery.
Education
Bachelors - Applied Management
Grand Canyon University
Phoenix, AZ04-2023
Associates - Hospitality Management
Cowley County Community College
Arkansas City05-2017
Skills
- Event planning
- Decision-making
- Project management
- Scheduling
- Time management
- Crisis management
- Event setup and breakdown
- Vendor relations
Timeline
Event Coordinator
Oklahoma State University
09.2023 - Current
Admin Asst. to Gift Processing Coordinator
Northern Oklahoma College
09.2021 - 09.2023
Retail Sales Coordinator
Oklahoma Panhandle State University
01.2021 - 09.2021
Business Owner
Heather Rachelle Events
08.2020 - Current
Customer Service Rep
RCB Bank
07.2018 - 12.2020
Bachelors - Applied Management
Grand Canyon University
Associates - Hospitality Management
Cowley County Community College