Heather Sylaj
Reliable and adaptable professional with a strong background in customer service and working with people. Skilled at communication, problem-solving, and handling challenging situations with patience and empathy. A collaborative team member who learns quickly, takes initiative, and is committed to providing thoughtful, dependable service.
Work History
Freelance Writer
8 Years* Developed engaging content across multiple platforms to drive audience interaction.
* Researched and analyzed trending topics to inform writing strategy and direction.
* Collaborated with editors to refine articles, ensuring clarity and coherence in messaging.
* Conducted thorough proofreading to maintain high standards of accuracy and consistency in published work.
Intake Specialist
5 Months* Guided low income applicants through energy assistance application process to ensure accurate, complete submissions.
* Proofread and edited online applications to ensure accuracy and compliance.
* Conducted structured in-person interviews and guided applicants through accurate completion of application forms.
* Coordinated office management responsibilities, monitored supply inventory, and restocked office supplies.
Customer Service Representative I
2 Years 5 Months* Investigated and solved technical issues using a knowledge base, available resources, and personal experience to complete timely resolutions.
* Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
* Answered 50+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services.
* Resolved escalated customer issues quickly to drive client retention.
* Trained newly hired employees.
* Resolved billing, service, and account inquiries using CRM and knowledge base tools.
* Troubleshot cable issues, guiding customers through basic service steps.
Administrative Assistant / Office Manager
4 Years 4 Months* Developed engaging content across various platforms to enhance audience engagement.
* Researched and analyzed trending topics to inform writing strategy and direction.
* Collaborated with editors to refine articles, ensuring clarity and coherence in messaging.
* Conducted thorough proofreading to maintain high standards of accuracy and consistency in published work.
Education
No Degree - Theology (World Religions) And Visual Arts
Attended 1991-1995