Heather Szentmiklosi
Results-driven sales and customer service professional with extensive experience leading store operations, managing teams and building strong customer relationships. Skilled in handling high-volume transactions, resolving complex customer issues, and maintaining strict compliance with state and federal requirements. Focused on smooth operations and reliable team support.
Work History
Seasonal
1 MonthProvided Exterior Insect Prevention Services
Assistant Store Manager
10 Years 8 MonthsLed and coached staff to maintain peak operational efficiency and high customer service standards. Processed high volume same-day orders via in-store, phone and emails accurate transaction handling and weekly bank deposits. Enforced compliance with firearms sales documentation and legal State and Federal requirements. Resolved complex customer inquiries regarding firearms, protective Law Enforcement gear, uniforms and custom requirements. Coordinated appointments across departments to comply with Uniform Policies. Conducted onboarding and product training for existing employees. Managed procurement, inventory control, and organization of sales floor and back-room warehouse.
Landscaper
3 Years 6 MonthsMaintained grounds for 30+ commercial properties through mowing, edging, shrub trimming, and seasonal cleanups, ensuring consistent property presentation and curb appeal. Operated landscaping equipment safely and coordinated schedules to meet client timelines.
Customer Service Representative
8 Years 4 MonthsSupported customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance customer satisfaction. Cultivated strong customer relationships through personalized assistance, resulting in increased loyalty. Processed high-volume orders across a designated region. Promoted latest products during order processing through various communication channels.