Tracy Flowers
Huntington Beach,CA
Summary
Experienced Customer Service & Technical Support with 20 + years of excellent customer service skills in all office and clerical areas including data entry. Received multiple performance awards for outstanding customer service and exceeded all metrics related to inbound call center performance. Exceptional problem-solving skills and time management. Customer complaint resolution in a timely manner and multiple accommodations from customers for outstanding customer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Seasonal
Williams-Sonoma Inc.
10.2024 - 01.2025
- Inbound call center in office. Assist customers with issues regarding online orders, Shipping, Delivery and returns, refunds and exchanges.
Contractor
TTEC/Client USAA
02.2022 - 02.2024
- Inbound work from home environment USAA members for banking needs. Assist with going over balances and NSF overdrafts. Help with on-line registration for on-line accounts. Troubleshooting on-line login issues. Submitting fraud and non – fraud disputes. De-escalating irate members.
Asurion (Verizon Wireless Support)
08.2018 - 11.2021
- Inbound call center for technical support. Transitioned to work from home during COVID. Provided assistance activating cell phones and other wireless devices. Troubleshoot and diagnose network issues with wireless devices. Storage and back-up.
Technical Support – Tier 1 Agent
AT&T Internet Services
05.2010 - 02.2018
- Assist residential and business customers with internet connectivity issues. Email troubleshooting. Coordinated with several different departments including billing, credits, complaints, mobility, U-verse/cable, and dispatching techs. Proficient in time management and multitasking.
Education
HS Diploma - Office Occupations and Data Entry training
ABC Adult School
Skills
- Microsoft Office 365Excel, All BrowsersActive directory, Microsoft
- Publisher, Outlook,
- Mac Mail, MAC OS
- 50 wpm, 10 key by touch
- Interact well with the public and coworkers
- Excellent communication skills and problem-solving skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Seasonal
Williams-Sonoma Inc.
10.2024 - 01.2025
Contractor
TTEC/Client USAA
02.2022 - 02.2024
Asurion (Verizon Wireless Support)
08.2018 - 11.2021
Technical Support – Tier 1 Agent
AT&T Internet Services
05.2010 - 02.2018
HS Diploma - Office Occupations and Data Entry training
ABC Adult School
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