Heather Tanner
Columbia,SC
Summary
Clinical healthcare professional with strong background in coordinating patient care and managing clinical operations. Skilled in team collaboration, ensuring seamless communication among staff, and adapting to evolving healthcare needs. Proven expertise in workflow optimization, patient scheduling, and compliance with medical regulations. Known for fostering supportive environment and delivering high-quality results.
Overview
18
18
years of professional experience
Work History
Clinical Coordinator - PN
Lexington Medical Center
12.2023 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses and CMAs, taking into account sick days and vacation time.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Supervised and managed daily activities of clinical team consisting of 18 physicians, APPs, nurses, and support staff.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded the Code Yellow team for LMP 1 including training, and process implementation.
Cardiac Cath Lab Registered Nurse
Lexington Medical Center
01.2020 - 12.2023
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Recorded details regarding therapies to keep patient charts updated.
- Managed up to six patients per shift recovering from medical or surgical procedures.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Evaluated patient histories, complaints and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Strengthened training and nursing knowledge by orienting new registered nurses to the cardiac cath lab.
- Served as charge nurse to facilitate cardiac cath lab procedures working with physicians and team members.
- Assisted physicians with diagnostic and interventional procedures, ensuring optimal patient care and safety.
Neuroscience Intensive Care Unit Registered Nurse
Palmetto Heath Richland
06.2015 - 11.2018
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Participated in Unit Based Committees departmental quality improvement initiatives to achieve higher standard of patient care.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Assessed life saving equipment for safety and functionality and requested repair or replacement of non-conforming machines.
- Provided targeted care and treatment to neurosurgical patients.
- Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
- Assessed and managed external ventricular drains to maintain proper pressure in critical care patients brains.
- Served as first responder within hospital system as member of Rapid Response Team.
- Served as charge nurse in a 14 bed critical care unit assisting both registered nurses and physicians in maintaining appropriate care of critically ill patients.
Registered Nurse
Sisters Of Charity Providence Hospitals
09.2014 - 06.2015
- Provided direct patient care, stabilized patients and determined next course of action for up to five patients per shift.
- Managed care from admission to discharge.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Implemented medication and IV administration, catheter insertion and airway management.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions to drugs and carefully documented findings.
- Organized and managed care of patients undergoing various therapies and procedures including peritoneal dialysis.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Student Nurse Technician
Palmetto Health Baptist
03.2012 - 05.2013
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Maintained patient stability by checking vital signs and weight.
- Worked with staff to develop and implement treatment plans.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients on a 12 bed intermediate intensive care unit.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Business Analyst
Palmetto Health Richland
06.2007 - 05.2013
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Evaluated information to determine compliance with standards.
- Interpreted, translated, and communicated data into meaningful informatics.
Education
Bachelor of Science - Nursing
Chamberlain University
Chicago, IL04.2020
Associate of Science - Nursing
Midlands Technical College
West Columbia, SC05.2014
Associate of Arts - Behavioral Science
Columbia College
Columbia, SC12.2005
Associate of Public Service - Criminal Justice Technology
Midlands Technical College
West Columbia, SC05.2000
Skills
- Acute care expertise
- Patient and family advocacy
- Chronic disease management
- Preventive health
- EMR / EHR
- Emergency response
- Clinical leadership
- Staff development
- Process improvements
- Clinical inventory control
- Clinical quality improvement
- Organizing staff schedules
- Compliance with regulatory guidelines
- Critical thinking
- Clinical staff management
- Staff supervision
Additional Information
2012 Richland Memorial Hospital Board of Trustees Elizabeth H. McCullough High Potential Employee Scholarship Award
Timeline
Clinical Coordinator - PN
Lexington Medical Center
12.2023 - Current
Cardiac Cath Lab Registered Nurse
Lexington Medical Center
01.2020 - 12.2023
Neuroscience Intensive Care Unit Registered Nurse
Palmetto Heath Richland
06.2015 - 11.2018
Registered Nurse
Sisters Of Charity Providence Hospitals
09.2014 - 06.2015
Student Nurse Technician
Palmetto Health Baptist
03.2012 - 05.2013
Business Analyst
Palmetto Health Richland
06.2007 - 05.2013
Associate of Science - Nursing
Midlands Technical College
Associate of Arts - Behavioral Science
Columbia College
Associate of Public Service - Criminal Justice Technology
Midlands Technical College
Bachelor of Science - Nursing
Chamberlain University
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